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ServiceNow Business Process Consultant

Job in Paradise, St. Johns, Newfoundland / NL, Canada
Listing for: Alldus
Full Time position
Listed on 2026-02-20
Job specializations:
  • IT/Tech
    IT Business Analyst, IT Consultant, Systems Analyst, IT Support
Job Description & How to Apply Below
Location: Paradise

Alldus is hiring on behalf of a leading Canadian organization for an experienced Service Now Business Process Consultant with deep expertise in Customer Service Management. This is a high-impact opportunity to help optimize customer service and field service workflows on the Service Now platform across Canada.

Responsibilities:

  • Analyze Canadian business requirements and translate them into optimized Service Now CSM workflows.
  • Partner with stakeholders nationwide to streamline and improve field service operations.
  • Develop detailed process maps, documentation, and functional specifications.
  • Recommend strategic Service Now CSM configurations and automation approaches.
  • Support change management initiatives, including end-user training and knowledge transfer sessions tailored to Canadian teams.

Requirements:

  • 3+ years of hands-on experience with Service Now CSM and business process consulting.
  • Demonstrated knowledge of field service workflows and industry best practices.
  • Strong analytical, documentation, and stakeholder engagement skills.
  • Experience collaborating with Service Now developers and solution architects in cross-functional environments.
  • Service Now certifications in CSM or related modules.

Location: Open to candidates across Canada (remote or hybrid, depending on project requirements)

Seniority level
  • Seniority level

    Mid-Senior level
Employment type
  • Employment type

    Contract
Job function
  • Job function

    Other, Consulting, and Information Technology
  • Industries Information Services, IT Services and IT Consulting, and Software Development

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