ServiceNow Business Process Consultant

Alldus is hiring on behalf of a leading Canadian organization for an experienced Service Now Business Process Consultant with deep expertise in Customer Service Management. This is a high-impact opportunity to help optimize customer service and field service workflows on the Service Now platform across Canada.

Responsibilities:

• Analyze Canadian business requirements and translate them into optimized Service Now CSM workflows.
• Partner with stakeholders nationwide to streamline and improve field service operations.
• Develop detailed process maps, documentation, and functional specifications.
• Recommend strategic Service Now CSM configurations and automation approaches.
• Support change management initiatives, including end-user training and knowledge transfer sessions tailored to Canadian teams.

Requirements:

• 3+ years of hands-on experience with Service Now CSM and business process consulting.
• Demonstrated knowledge of field service workflows and industry best practices.
• Strong analytical, documentation, and stakeholder engagement skills.
• Experience collaborating with Service Now developers and solution architects in cross-functional environments.
• Service Now certifications in CSM or related modules.

Location: Open to candidates across Canada (remote or hybrid, depending on project requirements)

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Contract

• Job function
  
  Other, Consulting, and Information Technology
• Industries Information Services, IT Services and IT Consulting, and Software Development

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