Station Supervisor Job St. Johns area,St. John's Newfoundland / NL Canada,Customer Service/HelpDesk

Location: St. John's

At PAL Airlines, we are dedicated to providing air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for!

PAL Airlines is currently seeking a Station Supervisor to join our team in St. John's, NL
.

Duties and Responsibilities
:

Provide supervision and direction to the Customer Service Representatives at the St. John's, NL station

Plan and adjust work schedules and assign duties to meet customer demands and operational requirements

Establish and maintain high standards of customer service and efficient functionality of station

Identify key issues, creatively and strategically overcome internal challenges or obstacles

Ensure sufficient staffing levels for efficient and effective operations

Ensure that all staff members receive proper training on job duties, corporate policies, and applicable regulations

Provide coaching and mentoring and conduct probationary and performance evaluations

Monitor departmental performance including OTP and customer service levels to ensure company standards are being met/exceeded

Complete analysis on collected customer related data and identify trends

Other related duties as assigned

Qualifications
:

Minimum of two (2) to five (5) years’ experience as a Customer Service Representative or equivalent time in a supervisory role

Possess a high level of professionalism and dedication to customer service excellence

Proficient in Microsoft Office Suite of products

Embrace personal accountability and responsibility

Must possess strong organizational and decision-making skills

Ability to manage multiple tasks while prioritizing and managing tight deadlines

Excellent verbal and written communication skills

Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen situations

What we offer:

Comprehensive health benefits including medical, dental, vision, and life insurance

Pension Plan with Employer Matching

Employee Stock Purchase Plan

Personal travel privileges with PAL and interline agreements with multiple airlines

Employee Tuition Assistance Program

Employee and Family Assistance Programs

Applications will be received on an on-going basis.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#PAL Airlines


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