Retail Assistant

Starting salary: £25,770 pro-rata (proportionate to hours worked and length of contract)
Contract type: Permanent – Part Time
Grade: 1
Location: Stirling Castle (with hybrid working if applicable)
Working Hours: Post 1 – 26 hours per week

Post 2 – 24 hours per week

4 days over 7 (including weekend working)

Post 3 – 11 hours per week

2 days over 7 (including weekend working)

Interviews: To be held in person at Stirling Castle on Week Commencing 23rd February.

Your role of Retail Assistant will be a permanent position. The likely start date for this role is in April 2026.

Are you looking for a job that is both fun and unique? You'll get an insight into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to Stirling Castle.

This is an exciting opportunity to work for the lead body responsible for the historic environment in Scotland. You will be actively involved in work which supports providing the best experience for our visitors.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

Stirling Castle staff pride themselves on delivering a first-class visitor service. We have welcomed over 466,000 visitors from April – September 2025, visitors from many countries around the world who are all looking for a unique experience, with the anticipation that we will welcome even more visitors in 2026/27 and beyond and the retail team play a huge role in the visitor experience, with the selling of retail products to the benefit of the customer, a core part of visitor engagement.

For more information about the post and information about the team, please access the full job description (PDF).

Benefits of joining us at Historic Environment Scotland

• Enrolment onto a Civil Service Pension scheme – 28% employer contribution
• 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role

• Engage with customers helping them with their buying decisions and answering any questions to improve their enjoyment of the Castle.
• Carry out the daily operational duties of the shop as requested by the Retail Supervisor or Manager.
• Processing and promotion of retail transactions through the till system.
• Responsibility for the retail areas including ordering of stock, pricing, rotation and attractive display of stock.
• Ensure a high standard of presentation throughout the site, including following appropriate cleaning processes in both public and staff areas.
• Processing sales, while ensuring that all financial procedures are adhered to and carried out accurately and efficiently.
• Support the team in achievement of quality assurance Key Performance Indicators as well as working together to achieve overall commercial performance targets.
• Assist with pop-up retail event both within the castle grounds and the local community.
• Actively support HES seminars, events, functions and promotions.
• Strive to provide the warmest welcome to our visitors and engage proactively with customer service.
• Proactively communicate with colleagues across the site to ensure high performance, standards and consistency.
• Work as part of a team to ensure that the Customer Service Industry Standards and Quality Services Awards are maintained and participate in local action plan delivery.
• Maximise commercial opportunities and capitalise on income generating opportunities through selling and upselling appropriate merchandise and promoting other sites and products.
• Assist Retail Supervisor to ensure accurate stock management and assist with stock ordering and…