Night Supervisor

The Post

As Night Supervisor, you will support the Night Manager in delivering exceptional service experiences for students, staff, and visitors during night operations. This role will be rostered on for 8-hour shifts between the hours of 7pm to 7am, 5 days over
7. There will be requirements throughout the year for attendance at day-time training, and these dates and commitments will be shared in advance.

You will oversee the night team staff/teams delivering operations, including security and accommodation operations assistants (AOAs), ensuring a safe, secure, and welcoming environment across campus.

This role requires a proactive, hands‑on approach, with regular campus monitoring and direct engagement with team members and service users. You will play a key role in maintaining service standards, supporting team performance, and ensuring operational continuity overnight.

• Assist in implementing night shift plans, tasks, organisational priorities and rotas to ensure adequate coverage and service delivery
• Monitor campus areas to ensure safety, cleanliness, and readiness for student and visitor use
• Respond to incidents and elevate issues to the Night Manager, the on‑call accommodation manager or emergency services as appropriate
• Ensure student/visitor‑facing areas are maintained to high standards throughout the night
• Lead and participate in preparing spaces for student and commercial use within and across accommodation spaces
• Support with the allocation and move of commercial guests and students as required to resolve concerns and issues

• Provide guidance and support to night staff/teams, ensuring tasks are allocated fairly and completed to standard, monitoring progress, problem solving and completing handovers for dayshift accommodation management
• Deliver briefings and updates to the team, fostering an environment of inter and intra‑team collaboration to achieve goals
• Observe team performance and provide informal coaching and feedback, completing low level HR processes for security staff
• Support and identify training initiatives based on team requirements and encourage team cohesion and development

• Act as a point of contact for students and visitors during the night shift
• Resolve minor issues and elevate complex concerns to the Night Manager or on‑call accommodation Manager as required
• Ensure clear communication of special requests and service needs across departments
• Promote a safe and welcoming environment for all campus users
• Support preparation for arrivals, departures, and summer business, including check‑in/out, lockouts, welfare, conduct and in‑the‑moment support

• Ensure adherence to policies on data security, privacy, and health & safety
• Maintain awareness of security protocols and support the safeguarding of property and individuals
• Assist with system checks and reporting (e.g., CCTV, access control, incident logs, Safe Zone, etc)
• Use systems and processes to document/record incidents, accidents, emergencies and near misses

• Demonstrated qualifications or equivalent experience
• Experience in team leadership roles, preferably in night operations
• Have and maintain an active and clean driver’s licence
• Understanding of safety and security procedures

• Strong interpersonal and communication skills
• Ability to lead by example and motivate others
• Calm and decisive under pressure
• Attention to detail and commitment to service excellence
• Proactive problem solving and positive attitude

• Experience working in a university or large organisation in a customer‑facing role
• First Aid certification
• Security or safety training (local or national)
• Experience in customer service or hospitality environments
• Familiarity with campus or accommodation operations
• Mental Health First Aid and ASIST, or willingness to undertake in‑post

• Experience working in a university/campus environment
• Experience in emergency response processes or security operations

* X2 Positions Available*

Full time

Open ended

The closing date for applications is midnight on Sunday 15…