Night Supervisor

The Post

* X2 Positions Available*

As Night Supervisor, you will support the Night Manager in delivering exceptional service experiences for students, staff, and visitors during night operations. This role will be rostered on for 8-hour shifts between the hours of 7pm to 7am, 5 days over
7. There will be requirements throughout the year for attendance at day-time training, and these dates and commitments will be shared in advance.

You will oversee the night team staff/teams delivering operations, including security and accommodation operations assistants (AOAs), ensuring a safe, secure, and welcoming environment across campus.

This role requires a proactive, hands‑on approach, with regular campus monitoring and direct engagement with team members and service users. You will play a key role in maintaining service standards, supporting team performance, and ensuring operational continuity overnight.

• Assist in implementing night shift plans, tasks, organisational priorities and rotas to ensure adequate coverage and service delivery
• Monitor campus areas to ensure safety, cleanliness, and readiness for student and visitor use
• Respond to incidents and elevate issues to the Night Manager, the on‑call accommodation manager or emergency services as appropriate
• Ensure student/visitor‑facing areas are maintained to high standards throughout the night
• Lead and participate in preparing spaces for student and commercial use within and across accommodation spaces
• Supporting with the allocation and move of commercial guests and students as required to resolve concerns and issues

• Provide guidance and support to night staff/teams, ensuring tasks are allocated fairly and completed to standard, monitoring progress, problem solving and completing handovers for dayshift accommodation management
• Deliver briefings and updates to the team, fostering an environment of inter and intra‑team collaboration to achieve goals
• Observe team performance and provide informal coaching and feedback, completing low level HR processes for security staff
• Support and identify training initiatives based on team requirements and encourage team cohesion and development

• Act as a point of contact for students and visitors during the night shift
• Resolve minor issues and elevate complex concerns to the Night Manager or on‑call accommodation Manager as required
• Ensure clear communication of special requests and service needs across departments
• Promote a safe and welcoming environment for all campus users
• Support preparation for arrivals, departures, and summer business, including check‑in/out, lockouts, welfare, conduct and in‑the‑moment support

• Ensure adherence to policies on data security, privacy, and health & safety
• Maintain awareness of security protocols and support the safeguarding of property and individuals
• Assist with system checks and reporting (e.g., CCTV, access control, incident logs, Safe Zone, etc)
• Using systems and processes to document/record incidents, accidents, emergencies and near misses