Library Services & Collections Manager

The Post

The Library Services Manager is a key role, leading the delivery of a high-quality, customer-focused library service at the heart of the campus. The role holder will be responsible for all aspects of library services including library collections, technologies and operational service delivery. With responsibility for significant library budgets, the Library Services Manager will provide leadership and ensure resources are allocated effectively to support learning, teaching and research priorities across the institution.

• Responsibility for management and delivery of library services for the university:
  • Overall management of the library building and spaces, and organisation of library’s collections, print, digital and archival and of the library space, maximising benefit for all library users
  • Lead, organise and manage the work of the library team to ensure consistent, high-quality, and customer-focused services; delivering front-line services at the university’s library help desks, including responding to enquiries, supporting users in accessing physical and digital library resources
• Lead the academic liaison librarians to identify the current and future learning and teaching ambitions of each faculty, using this information to plan and deliver appropriate information and library services:
  • Ensure that research requirements at faculty level are fully understood, liaising with the wider research community to raise awareness of and fully exploit library resources and collections
• Develop and deliver an efficient front-line service to staff, researchers and students, working with key stakeholders across the university campus:
  • Support the management of enquiries through the Unidesk enquiry management system, ensuring a timely response to enquiries received and monitoring associated metrics
  • Support the on-going development of a triage approach to enquiries, by providing support and training to frontline library assistants
• Manage, assess and lead on decisions on the acquisition, retention and preservation of collections (including printed, digital and heritage), ensuring that they meet faculty learning, teaching and research priorities. Including the management of the Information Provision budget and the review and promotion of the associated Information Provision Policy:
  • Work collaboratively with the team of Librarians to ensure that the information provision policies and processes are transparent and aligned with the university strategy
  • Contribute to and support the development and implementation of an evidence-based approach to monitoring the on-going effectiveness and suitability of library resources
  • Budgetary reporting within Information Services, the wider university and to relevant external agencies, e.g. SCONUL
  • Deployment and exploitation of relevant SHEDL/APUC framework agreements

Please see attached Job Description for full duties of the role.