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Customer Service Rep

Journey Resilience Lead: Elevate Customer Confidence

Job in Stirling, Stirlingshire, AB42, Scotland, UK
Listing for: M&GPrudential
Full Time position
Listed on 2026-03-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading savings and investments firm in Stirling is seeking a Customer Resilience and Journey Success Lead to enhance customer experiences and resolve complaints effectively. You will engage with customers, manage complaints, and work closely with teams to improve service outcomes. Ideal candidates must have experience in regulated financial services, strong analytical skills, and an understanding of customer vulnerability. Offers include a generous pension plan, extensive leave, and comprehensive health cover.
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