Associate Director Clinical Operations

Campus: OSU-Stillwater
Contact Name & Email:
Jack Henneha, jack.henneha

Work Schedule:

Monday through Friday, 8:00am-5:00pm with occasional evenings and weekends.
Appointment Length:
Regular Continuous/Until Further Notice
Hiring Range: $90,000 - $122,000

Priority Application Date:
While applications will be accepted until a successful candidate has been hired, interested parties are encouraged to submit their materials by  to ensure full consideration.

Special Instructions to Applicants:
For full consideration, please include a resume, cover letter and contact information for three professional references.

The position is part of UHS leadership team, which contributes and participates in activities to support the overall mission of the department. Provides leadership, guidance, and direction to clinic employees including nursing, lab, and x-ray. Oversees clinical referrals, clinical student staff and counseling partnerships. Develops, recommends, and implements UHS departmental objectives, policies and standards for care, and evaluates effectiveness. Responsible for interviewing prospective personnel, and providing orientation and training of new hires.

Works with community and regional partners related to clinical matters. Coordinates, contributes and participates in outpatient accreditation and assessment processes, committees, and policy and procedure development for compliance. Works to resolve patient complaints and grievances related to clinical operations.

Responsibilities:
Responsible for organization, management and supervision of people and programs within the department. Provides leadership, guidance, direction, and oversight to ensure efficient workflow, adequate staffing levels, resolution of difficult problems, and monitoring of quality assurance measures. Ensures proper inventory levels and cost containment. Coordinates and delegates tasks to individuals according to clinic needs and staff competency. Implements compliance of quality, safety, and infection control standards.

Cultivates a climate of trust and compassion. Collaborates with other physicians, physician assistants, nurse practitioners, nurses, clinical staff, and nonclinical staff to form an efficient and high‑performing medical team.

• Master's Nursing, Health Care Administration, or other health care related field. (degree must be conferred on or before agreed upon start date)
• Three years supervisory or management experience, which includes hospital and/or clinic work experience.
• Certifications, Registrations, and/or Licenses:
  Valid Oklahoma Nursing License (if applicable), CPR certification or obtain prior to beginning of work.
• Skills, Proficiencies, and/or Knowledge:
  Knowledge of all areas related to medical clinic workflows. The position requires strong analytical and advanced problem‑solving skills. Communication and leadership skills are required. Interpersonal and listening skills are required to effectively interact with UHS staff, leadership, and the university community.

• Master's
• Five years' experience with advanced level of health care management preferred. Experience working in a multi‑disciplinary environment and across departments to develop effective communication and operation of a medical practice. Familiarity with medical accreditation and assessment standards for outpatient facilities and accreditation reviews/surveys. Experience with electronic medical record systems.