ZenDesk Architect – ITSM Implementation- W2

Job Title:

Zen Desk Enterprise Architect — ITSM Implementation

We are seeking a Zen Desk Enterprise Architect with proven expertise in designing, building, and optimizing enterprise-level IT Service Management (ITSM) solutions. This is a hands-on, high-impact role for a seasoned professional who thrives as a “one-person wrecking crew”—capable of leading architecture, implementation, and integration efforts independently.

• Lead the design, buildout, and enhancement of Zen Desk at an enterprise scale.
• Define ITSM workflows, automation, and service catalogs aligned with organizational needs.

• Incorporate and manage a Configuration Management Database (CMDB) within Zen Desk.
• Ensure accurate asset and configuration tracking across IT infrastructure.

• Integrate Zen Desk with Device
  42 or similar asset management/discovery tools.
• Streamline processes for incident, problem, change, and asset management.

• Serve as the Subject Matter Expert (SME) for Zen Desk enterprise implementations.
• Provide guidance on best practices, scalability, and long‑term sustainability.

• Operate independently to deliver architecture, configuration, testing, and deployment.
• Partner with stakeholders to gather requirements and translate them into technical solutions.

• Enterprise-level Zen Desk implementation experience (must-have).
• Strong background in ITSM frameworks (ITIL v3/v4 preferred).
• Hands‑on experience with CMDB design and integration
  .
• Familiarity with Device
  42 or comparable tools for asset discovery and management.
• Ability to work autonomously, driving projects from concept to completion.
• Excellent communication and documentation skills for technical and non‑technical audiences.