Patient Access Representative

Overview

The Patient Access Representative is a detailed customer service position in a fast-paced atmosphere. This position provides a warm welcome to each patient and family member presenting for service. In addition to customer service functions, the Patient Access Rep is responsible for accurate patient registration which includes patient identification interviews, verification of patient demographic and insurance information, real time insurance eligibility checks and precise entry of this information into the system.

• Provide a detailed and courteous patient experience for patients and families.
• Perform accurate patient registration including patient identification interviews and verification of demographic and insurance information.
• Conduct real-time insurance eligibility checks and enter information accurately into the system.

24 hours weekly / 0.6 FTE

• High school diploma or equivalent, prior equivalent work experience may be considered in lieu of diploma
• Excellent customer service and communications skills, including human relations sensitivity, listening and telephone etiquette skills
• Ability to promote and maintain good patient relations and patient confidentiality
• Computer and accurate keyboarding skills

• Epic experience
• One year work experience in patient registration
• One year experience in healthcare
• ADT and Prelude knowledge
• Overall knowledge of third party payors, hospital policies and business office procedures
• Medical terminology knowledge desired
• Type a minimum of 50 WPM

At Health Partners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through Health Partners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At Health Partners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health. As a Health Partners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, veteran status and basis of disability or any other federal, state or local protected class.