Office Support II

The Public Health & Environment Department is seeking a customer‑focused office support team member to serve as the first point of contact at our front reception desk in Stillwater, MN. This in‑person position is not eligible for remote work.

Responsibilities

• Assist the public by phone and in person, providing accurate information about departmental programs and services.
• Process mail and handle cash and credit card transactions.
• Enter data into databases and maintain accurate records.
• Maintain office equipment and order supplies.
• Draft and review various department documents, including correspondence and reports.
• Schedule meetings, coordinate events, and assist with training and mentoring of other clerical staff.
• Communicate technical issues to IT using standard procedures.

In addition, the role includes:

• Collecting fees and processing payments, balancing cash accounts.
• Initiating purchase orders and paying invoices.
• Compiling, calculating, and preparing reports and billings.
• Entering and maintaining data with accuracy, conducting file searches, and retrieving documents.
• Updating working procedures and providing customer service by referring callers or visitors to appropriate departments.

• Paid work experience providing customer service in a professional office environment, including front‑desk or reception support.
• Paid work experience using Microsoft 365 applications (Word, Excel, Outlook, Teams, SharePoint).
• Paid work experience handling cash, credit card, or other financial transactions.
• Paid work experience scheduling meetings/appointments, maintaining calendars, and coordinating office activities.
• Paid work experience managing confidential or sensitive information with discretion.

Your training and experience will be rated based on the required application material submitted, and the top scoring candidates will be forwarded to the hiring department for further consideration.

8:00 am – 4:30 pm, Monday – Friday. Work is performed on‑site, primarily at the Government Center in Stillwater. Telework or remote options are not available.

$20.85–$24.60 hourly.

Washington County participates in the federal E‑Verify program. Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I‑9 to confirm work authorization. Employers may not use E‑Verify to pre‑screen job applicants or to influence the choice of documents presented for the Form I‑9.

E‑Verify Participation Poster

Right to work Poster

High School diploma and two years of experience in the area of assignment, or equivalent. Completion of a related business or office certificate program may be substituted for one year of required experience.

• Promotes a diverse, culturally competent, and respectful workplace.
• Demonstrates skill in performing bookkeeping entries and other record‑keeping or tabulations with accuracy.
• Demonstrates skills in keyboarding.
• Follows moderately complex oral and written instructions and learns procedures involved in maintaining legal, accounting, or statistical records.
• Performs complex administrative or research tasks effectively, maintaining and revising records and controlling their use and presentation.
• Composes correspondence requiring knowledge of methods, procedures, policies, and other information.
• Operates general office equipment and performs complex computations accurately and rapidly.
• Accurately sorts and files a variety of materials in accordance with designated systems.

Work performed is sedentary, typically within the Government Center or a satellite office. Lifting requirement of 15–20 pounds on an occasional basis. Frequent wrist and finger manipulation due to high concentration of filing, compiling, calculating, or computer work. Equipment used may include computer, calculator, telephone, camera, copier/scanner/fax machine. Work interruptions are frequent. There is some pressure associated with dealing with…