Medical Phone Triage Coordinator

Medical Phone Triage Coordinator – Noble Community Clinics

Location: Stevens Point or Wautoma, Wisconsin

Employment Type: Full-Time

At Noble Community Clinics, we are committed to providing exceptional, integrated care to our patients and the communities we serve. Guided by our mission and values, we create a supportive, collaborative environment where both patients and staff can thrive.

The Medical Phone Triage Coordinator plays a key role in ensuring high‑quality patient care through phone‑based clinical support, education, care coordination, and follow‑up. This position requires excellent clinical judgment, strong communication and problem‑solving skills, and a compassionate, patient‑centered approach.

• Assess patient phone calls and provide appropriate triage and intervention based on established guidelines, standards of care, and regulations.
• Perform RN triage duties, including patient education, follow‑up on abnormal lab results, transitional care management, and handling phone messages outside the CMA/MA scope.
• Accurately document all patient interactions in the electronic medical record (EMR).
• Manage tracking systems to ensure compliance with medical policies, guidelines, and health maintenance standards.
• Participate in multidisciplinary teams to enhance patient outcomes and improve care processes.
• Provide excellent customer service and professionally diffuse challenging situations.
• Maintain confidentiality and comply with HIPAA standards in all interactions.
• Manage, track, and complete emergency room (ER) follow‑ups as needed.
• Follow policies and procedures to resolve patient complaints and concerns.

• Current State of Wisconsin Registered Nurse (RN) License or Nurse Compact License required.
• 3–5 years of nursing experience preferred, ideally in an outpatient or family medicine setting.
• Supervisory experience with an interdisciplinary team preferred.
• Knowledge of quality improvement (QI) program implementation and maintenance preferred.
• Proficiency with Microsoft Office and Epic EMR required.
• Basic Life Support (BLS) Certification required.

• Mission‑driven organization where your voice and expertise make an impact.
• Supportive, team‑based environment focused on patient‑centered care.
• Culture of accountability, teamwork, and respect.
• Comprehensive Pay & Benefits, including:
• 20 days of PTO (accrual begins your first day)
• 401(k) with up to 5% company match
• Medical, Dental, and Vision Insurance
• Company‑paid Short‑Term Disability, Long‑Term Disability, and Life Insurance
• And more!

Noble Community Clinics is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.