Assistant Store Manager

Overview

Customers are at the forefront of everything we do. You are a role model in delivering excellent customer service consistently to the highest of standards. You will support both customers and colleagues to ensure a positive store experience.

• Deliver excellent customer service and greet customers, assist at checkouts, and support the “two is a queue” initiative where applicable.
• Care for our colleagues by creating a safe environment and ensuring all policies and procedures are followed.
• Work with the Store Manager to support the team and drive ongoing training and development through on-the-job coaching.
• Lead daily huddles to communicate and achieve commercial objectives, including sales, service, and shrink targets.
• Ensure products are priced, merchandised, and maintained to keep the store running smoothly.

• At least one year of experience in a supervisory or management role, including team leadership and performance management.
• Confident in managing store operations, including stock control, cash handling, and maintaining store standards.
• Evidence of working towards and achieving store KPIs, such as sales targets, waste reduction, or customer service scores.
• Internal applicants only: confirmation that the application has been approved by your Line Manager or HR Business Partner / HR Manager.

• Member of our annual Retail Management Bonus Scheme acknowledging contributions to success.
• Professional development including the opportunity to pursue up to a Retail Manager Level 3 qualification through an apprenticeship.
• Comprehensive induction plan and opportunities to complete in-house development programmes.
• Rotas scheduled four weeks in advance to support work-life balance.
• Holiday allowance increasing by one day per year (up to 33 days), plus a birthday holiday.
• Enhanced family-friendly benefits and life assurance.
• In-store discount of 10% and additional discounts through our colleague benefits portal.
• All-year-round initiatives to recognise and reward colleagues.
• Access to Employee Assistance for wellbeing support.