ICT Operations Manager

Stevenage Borough Council is looking for a strategic leader to head our ICT Operations Service. You will lead the core IT teams for our Shared IT partnership. This role is for a leader who balances strategic vision with a high-performance culture of delivery.

Your primary goal is to ensure the stability, security, and performance of the council s technology. You will deliver critical services that directly impact residents. You will report directly to the CTO and act as a senior escalation point.

You will manage a team of specialist managers. Your direct reports include:

• Applications Manager.

• Cyber Security Manager.

• Networks and Telephony Manager.

• Infrastructure Services Manager.

Key Responsibilities

• Strategic Growth:
Develop the ICT Operational Strategy, Architecture, and Roadmap.

• Financial Oversight:
Create and manage capital and revenue budgets alongside leadership.

• Commercial Leadership:
Lead procurement, supplier selection, and contract negotiations.

• Service Excellence:
Establish KPIs to track efficiency and drive continuous improvement.

• Resilience:
Oversee disaster recovery and business continuity planning.

• Governance:
Work with Internal and External Auditors to provide security assurance.

You will be successful if you have:

• Strong leadership skills with experience managing high-performing teams.

• Proven ability to deliver strategic objectives within budget and on time.

• Excellent understanding of IT operations best practices and security principles.

• Experience in commercial relationship management and negotiation.

• Exceptional communication and interpersonal skills, able to interact with diverse stakeholders.

• A passion for technology and continuous improvement.

Our Benefits

• Pension Scheme:
We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

• Flexible working: available upon request, subject to operational requirements.

• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.

• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.

• 25 days holiday rising to 31 days (depending on Local Government service)

• An extensive range of learning and development opportunities

• Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues

• Season ticket loans and discounts for public transport

• Cycle to Work scheme

• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.

• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)

• Discounted Health and Fitness membership

• Trade Unions:
For a small fee, all employees have the opportunity to join a Trade Union.

How To Appy

All applications must be made on online - please visit Current vacancies

Closing date for receipt of applications: 23 March 2026
Interviews will be held week commencing: 30 March 2026