Controller Planner​/SPLA Control Room; West | East of England Ambulance Service Trust

Overview

We are looking for a dynamic thinker to support our Control Team in Stevenage. The role involves overseeing and planning patient journeys to and from home or health care settings using our cleric system, ensuring key performance indicators are met and patient journeys are pre‑planned effectively using available resources.

• Control PTS ambulance resources, including volunteer car service drivers for the day, monitoring and making real‑time adjustments to optimise delivery and maintain an excellent standard of patient experience.
• Forward plan patient transport, ensuring optimal use of available resources to maximise efficiency.
• Monitor journey times and proactively rearrange journeys to support both the service and the patient experience.

• Calm approach under pressure and strong customer service skills, liaising with patients, clinics and staff.
• Geographical knowledge of West Essex, Hertfordshire and surrounding areas.
• Commitment to complete a 3‑week training course at various trust locations such as Epping and Chelmsford, requiring independent travel.
• Flexible, reliable and able to cover a relief basis across a range of shifts (06:00 – 22:00) seven days a week, with a 9‑week rota released in advance.

We aim to represent and value the diversity of our local communities. We encourage applications from under‑represented groups, including Black, Asian, or other ethnic groups, individuals with a disability, and LGBTQ+ individuals who meet the specific criteria.

Our team offers 24‑hour, 365‑day urgent care across Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. Flexible working requests are welcomed, and we support employees in balancing work with caring responsibilities, family commitments, further learning and other interests.

Successful candidates will undergo pre‑employment checks before receiving an unconditional offer. If full employment checks cannot be achieved (including existing and unresolved disciplinary sanctions), the offer may be withdrawn.

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