Controller​/Planner - Patient Transport Services

Responsibility for the control of PTS ambulance resources, including volunteer car service drivers for the current day, monitoring, and making real time adjustments to optimise delivery and maintain an effective service and excellent standard of patient experience.

Forward plan patient transport, ensuring optimal use of available resources to maximise efficiency.

Monitor journey times, proactively rearranging journeys to support both the service and patient experience.

The successful candidate will be required to commit to and complete a 3 week training course, the course will be located in various locations across the trust such as Epping and Chelmsford and therefore will need to be able to travel to these sítes independently.

The role will work on a relief basis covering a range of shifts between 06:00 - 22:00hrs 7 days a week. 9 weeks rota in advance will be made available.

You will be required to have some flexibility and be reliable.

We are looking for a dynamic thinker to support our Control Team in Stevenage. The role involves on the day overseeing and planning of patient journeys to and from home / health care setting using our cleric system and against set key performance indicators and pre-planning patient journeys effectively using available resources.

Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy.

You will need a calm approach under pressure, have geographical knowledge of West Essex, Hertfordshire and outlying areas. Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values.

The workplace for this vacancy is at our Stevenage Ambulance Station. Applicants should live within 1 hour of this location.

Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa -  website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.