Care Manager - Community & Domiciliary Services

Cityworx are recruiting on behalf of an established, values-led care provider seeking an experienced and compassionate care manager to lead frontline teams and drive excellence in community-based services.

This is a rewarding leadership role for someone who is passionate about person-centred care, thrives in a fast-paced environment, and enjoys developing teams while maintaining the highest standards of quality and compliance.

Key responsibilities include:

• Providing strong, inclusive leadership to frontline care teams, promoting a positive and supportive culture
• Leading by example with a caring, respectful and person-centred approach
• Overseeing day-to-day operational management to ensure care quality, service delivery and capacity targets are achieved
• Supporting recruitment, induction and retention of care staff in line with organisational processes
• Ensuring new starters are effectively onboarded and supported through probation
• Managing supervision, appraisals and ongoing staff development
• Chairing regular team meetings to communicate performance, updates and best practice
• Ensuring safe, effective and compliant care delivery in line with CQC standards
• Championing safeguarding, quality assurance and continuous improvement
• Liaising with families, external professionals and key stakeholders
• Managing concerns, compliments and complaints in line with policy
• Monitoring budgets, staffing costs and operational expenditure responsibly
• Completing internal audits and preparing for CQC inspections
• Managing HR-related matters including investigations, grievances and disciplinaries
• Reviewing KPIs, analysing trends and contributing to service improvement plans
• Participating in the on-call rota, including evenings, weekends and bank holidays as required

About you:

• A compassionate, people-focused leader with a genuine passion for care
• Inclusive and respectful, with a strong commitment to dignity, equality and diversity
• Person-centred in your approach to leadership and service delivery
• Experienced in managing care teams within a CQC-regulated environment
• Confident handling HR processes and employee relations matters
• Proactive, organised and solutions-focused
• NVQ Level 3 in Health and Social Care (Level 5 or willingness to work towards it)
• Experience managing budgets and resources
• Strong written and spoken English
• Confident using systems such as Excel, Word and Outlook
• Full UK driving licence with access to a vehicle

This is an excellent opportunity to join a supportive organisation where values, quality and people truly come first, and where you can make a real difference every day.

If you feel you are suitable and would like to discuss the role in confidence, apply today or contact Cityworx for further details.