List Officer - Endoscopy

Go back East and North Hertfordshire Teaching NHS Trust

The closing date is 05 February 2026

We are recruiting for a Waiting List Officer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will provide efficient administrative support in all aspects of the Endoscopy department's work as directed by the Service Coordinator.

This primarily includes the booking of inpatient and day case waiting lists for a delegated number of consultants and clinical endoscopists in accordance with cancer and DM01 targets and the Trust's access policy.

Other duties include listening and responding to patient enquiries, working under pressure and prioritizing work load independently as well as alongside the team.

The hours for this role will be Monday - Friday- 09:00 - 17:00

At the heart of everything we do are our core values:
Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

You will be responsible for booking Waiting Lists and appointments and be able to communicate with both Patients and Consultants regarding booking appointments within the Trust Policy Guidelines. A good telephone manner is essential.

This includes accurate data input, working in a busy reception area, booking of patients from a waiting list and response to patient enquiries.

To be able to prioritise own workload & work independently using initiative and deal with frequent interruptions is essential.

You would also learn other aspects of the department and provide flexible cross cover as appropriate.

General and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

The Lister Hospital, Stevenage, New Queen Elizabeth II (New QEII), Welwyn Garden City, Hertford County, Hertford, Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

• Educated to minimum GCSE level or equivalent

• Demonstrate administrative experience / appointment booking
• Team Working
• NHS Experience

• Demonstrate verbal / written and interpersonal skills
• Ability to work on own initiative and as part of a team
• Ability to work well under pressure
• Ability to problem solve
• Demonstrate initiative and willingness to learn
• Organisational and time management skills
• Lorenzo or similar patient access system

• IT including Microsoft word, excel, access, outlook, performance

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day
• Understand and practice confidentiality and diplomacy

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

East and North Hertfordshire Teaching NHS Trust