Bank Controller Planner​/SPLA | East of England Ambulance Service Trust

Overview

We are looking for a dynamic thinker to support our Control Team in Stevenage. The role involves on the day overseeing and planning of patient journeys to and from home or healthcare settings using our cleric system and against set key performance indicators. It also involves pre‑planning patient journeys effectively using available resources.

Responsibility for the control of PTS ambulance resources, including volunteer car service drivers for the current day, monitoring and making real‑time adjustments to optimise delivery and maintain an effective service and excellent standard of patient experience.

Forward plan patient transport, ensuring optimal use of available resources to maximise efficiency.

Monitor journey times, proactively rearranging journeys to support both the service and patient experience.

The role will work on a relief basis covering a range of shifts between 06:00 – 22:00 hrs, 7 days a week. A 9‑week rota in advance will be made available.

Calm approach under pressure, geographical knowledge of West Essex, Hertfordshire and outlying areas, and strong customer service skills are essential.

Commit to completing a 3‑week training course, which will be located in various locations across the trust such as Epping and Chelmsford. Independent travel to these sites will be required.

Flexibility, reliability and the ability to work on relief shifts are essential.

The workplace for this vacancy is at our Stevenage Ambulance Station. Applicants should live within 1 hour of this location.

You will have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

We aim to represent and value the diversity of our local communities through our workforce and service provision, and we encourage applications from under‑represented groups such as Black, Asian, or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.

We support employees in achieving a work‑life balance and welcome flexible working requests.

Should you be successful, you will be required to undergo pre‑employment checks prior to receiving an unconditional offer. If full employment checks cannot be achieved (including existing and unserved disciplinary sanctions), the offer may be withdrawn.

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