Pathway Supervisor

Here at East and North Hertfordshire Teaching NHS Trust.
Our mission is: Providing high-quality, compassionate care for our communities.

Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service.

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

We are recruiting for a Pathway Supervisor who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

Are you looking for a dynamic and fast-paced role where you can make a meaningful impact? We are seeking motivated individuals to join our Outpatient Appointment Centre as an Outpatients Pathway Supervisor.

This role offers variety, challenge, and the opportunity to contribute directly to patient care by ensuring the smooth and efficient coordination of outpatient services.

As an Outpatients Pathway Supervisor you will play a vital role in providing day-to-day supervision of an Outpatients Appointment Centre team, supporting the delivery of a high-quality, efficient, and patient focused appointment booking service. The post holder will assist with the operational management of booking processes and help ensure that clinic capacity is fully utilised in line with national waiting time targets and Trust policies.

At the heart of everything we do are our core values:
Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

The Pathway Supervisor will provide direct line management and supervision and support to the Outpatients Clerks and monitor team performance and escalates concerns to the Outpatients Appointment Centre Coordinators.

Provision of an efficient administrative support service to all aspects of the Outpatients service.

Provide leadership and support to administrative staff including rota management, delegation of tasks, and conflict resolution.

In accordance with the Trust Access Policy oversee the appointment booking process to ensure accuracy and timeliness.

Deal with any escalations in relation to bookings, cancellations, rescheduling of appointments, liaising with patients either by telephone or letter, as directed.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for…