List Officer - Endoscopy

To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

• Include – We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
• Respect – We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
• Improve – We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

We are recruiting for a Waiting List Officer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will provide efficient administrative support in all aspects of the Endoscopy department's work as directed by the Service Coordinator. This primarily includes the booking of inpatient and day case waiting lists for a delegated number of consultants and clinical endoscopists in accordance with cancer and DM01 targets and the Trust's access policy.

Other duties include listening and responding to patient enquiries, working under pressure and prioritising your workload independently as well as alongside the team.

You will be responsible for booking waiting lists and appointments and communicate with both patients and consultants regarding booking appointments within the Trust Policy Guidelines. A good telephone manner is essential. This includes accurate data entry, working in a busy reception area, booking of patients from a waiting list and responding to patient enquiries. You should be able to prioritise your own workload, work independently using initiative and deal with frequent interruptions.

Hours:

Monday – Friday, 09:00 – 17:00.

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re‑apply and can be slotted into the role on a permanent basis if appropriate.

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve and we encourage applications from everyone regardless of background, including those with disabilities and from BAME backgrounds. We are proud to be a Disability Confident employer and have achieved this status in 2019.

We support flexible working wherever possible and are committed to an inclusive recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [email protected].

We also support UK armed forces, reservists, cadet instructors, veterans and military spouses/partners into employment and offer policies that celebrate their contribution.