Club Services Administrator

Position: Club Services Administrator (Permanent)
Our client is based in a village just south of Stevenage. As the Club Services Administrator, you will ensure the seamless operation of the club, maintaining efficiency and member satisfaction.

Your role includes managing administrative tasks, organising events, and serving as the primary contact for members. You will work closely with and support the General Manager, Club Operations Manager and the Finance Manager in various tasks and projects. Your dedication and expertise will be key to our club's success.

Main duties and responsibilities

Office

Managing reception, including answering telephone enquiries
Monitoring and replenishing stationary stock as needed
Maintaining a tidy and presentable office environment
Efficiently archiving club-related documents Membership Duties

Assist in marketing to attract new members
Support onboarding and departure processes
Handle membership changes accurately
Manage monthly direct debits
Coordinate locker allocation, billing, and maintenance
Ensure exceptional member service
Support presentation evenings, AGM, and renewals
One day each month, either on a Saturday or Sunday, dedicated to meeting, greeting, and assisting members Financial Responsibilities

Supporting the reconciling of member income bank accounts
Supporting the Finance Manager with auditors during financial audits
Supporting with stocktaking processes
Internal match and competition charging General Support and Competition Administration

Offering support to the General Manager, Club Operations Manager & Finance Manager in various tasks and projects as required
Supporting in the administration of entries and fees for the club open competitions
Administrative support on the day of open competitions What We're Looking for

Excellent communication skills via all mediums demonstrating an active listening skill set
Creative and dynamic problem-solving skills
Confident, empathetic and patient manner
Solution driven especially regarding customer service and customer queries
Pro-actively support staff and members
Excellent attention to detail Benefits
In addition to a competitive salary, our remuneration package includes:

25 days of paid annual leave plus statutory bank holidays
Free team meals to foster camaraderie and keep you energised
Employee Assistance Program offering support services like counselling and financial advice We believe in rewarding our employees with benefits that enhance work-life balance and personal growth