IAD Customer Service Baggage Drop Agent

Title

IAD Customer Service - Baggage Drop Agent - Vendor Behind Counter (VBC)

18.13 per hour

Dulles International Airport

Full-Time, Non-Exempt

• 04:00 AM - 12:30 PM
• 05:00 AM - 13:30 PM

Must be 18 years of age or older. No high school diploma, GED, or college degree required.

One (1) year of customer service or similar work experience preferred.

• Meet and greet airline customers in a positive and friendly manner.
• Move stanchions for optimal line queue management.
• Verify government-issued photo identification and/or authorization to ensure only authorized access to the concourse.
• Issue customer baggage tags and place such tags on checked baggage.
• Move tagged baggage to the client conveyor belt system.
• Comply with all safety, security, compliance, and quality standards; employees must also adhere to all hazardous materials handling requirements.
• Maintain a clean and safe work area at all times.
• Miscellaneous duties as assigned.

• The individual may be required to stand and walk for 2/3 or more of the work shift.
• Individuals may be required to talk, hear, and use hands to handle or feel, for 2/3 or more of the work shift.
• Individuals may be required to periodically lift 75 pounds or more for up to 2/3 of the work shift.

• The work environment has a moderate noise level.

• Ability to communicate effectively in the English language.
• Ability to read and interpret documents such as government-issued identification items, safety rules, operating and procedure manuals, and employee handbooks.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to apply common sense understanding in order to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

• Employees must comply with the company’s uniform and grooming standards and must wear his or her SIDA badge/Airport  all times.
• Employees must comply with all guidelines and policies set forth in ABM Aviation’s Employee Handbook, including zero tolerance discrimination and harassment policy, retaliation policy, ethics policy, and security policy.

• Previous airport, baggage handling, warehouse, or porter experience preferred.

• Must be 18 years of age or older.
• Must be willing to work on assigned schedule, which includes weekends.
• Must meet all requirements to receive required airport SIDA badge, and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.

• SSN
• Identification with Current Address (Choose one)
  • State
  • Driver’s License
• Citizenship Verification (Choose one)
  • US Citizens: US Passport or US Birth Certificate/Naturalization
• Foreign Nationals:
  Green Card or Employment Authorization Document (EAD)
  • EAD Categories ineligible for SIDA security clearance: A10, A11, C08, C10 (see recruiter for more information)

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits Front Line Team Members (Programa de Beneficios de ABM).