Dispatch​/Logistics Coordinator

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Full Time Sterling, VA, US

The Dispatcher/Logistics Coordinator performs scheduling and dispatching of distillates in the area while fulfilling ultimate customer service and satisfaction. The position requires managerial and leadership capabilities to manage driver scheduling, operating procedures, inventory, equipment, training, and safety consistent with company standards while maintaining related reporting and documentation.

• Dispatch fuel trucks to appropriate locations based on customer orders and manager direction.
• Serve as liaison between customers and drivers ensuring effective communications and excellent customer service.
• Manage the productivity and performance of a team of drivers, equipment, and deliveries.
• Maintain a direct line of communication with drivers to manage issues or handle change.
• Utilize software programs to monitor and direct drivers and equipment.
• Daily review driver paperwork and fuel receipts for accuracy.
• Review tank monitors to maximize efficiency and ensure all deliveries are made in a timely manner to avoid run outs.
• Adjust to rapid and significant changes in workload due to weather, road conditions and other factors affecting deliveries/service appointments.
• Perform timely administrative activities associated with operations, including compiling, storing, and retrieving data for reports.
• Communicate with customers to provide accurate account and delivery information.
• Continuously review driver productivity to eliminate unnecessary trips.
• Support Customer Service Representatives with routine calls as needed and manage full complaint resolution.
• Oversee drivers for daily customer work orders.
• Coordinate, schedule and track company owned rental assets, such as fuel tanks, pumps and other equipment.
• Perform other duties as assigned.

• Proficient with computer technology, able to learn company-specific software and GPS monitoring programs.
• Ability to work independently and as a part of a larger team.
• Possesses outstanding communication skills – verbal and written.
• Strong math and problem-solving skills
• Understanding of software and strong data analysis skills.
• Self-driven candidate that constantly seeks to make improvements to efficiencies and offers ways to improve position.
• Team player who is also able to efficiently work independently.
• Analytical thinking skills with keen attention to detail
• An adaptive personality: you'll be working with a variety of customers, both residential and commercial as well as with our drivers, dispatchers, and accounting departments
• High degree of proficiency with Microsoft Office 365 (especially Excel)
• Some experience with accounting concepts and software programs

• High School diploma with previous dispatch experience required.
• Class A/B CDL with X endorsements
• 3-5 years related fuel industry experience or prior trucking experience required.

• Experience handlings dispatch and delivering multiple fuel products in a Commercial Customer environment.
• Prior dispatch and logistics management experience

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl, talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Foster Fuels offers a very competitive Medical Benefits package. We offer Anthem Medical, Dental, Vision, Life, Disability, Accident, Critical Illness, and Hospital Indemnity. The medical plan consists of 4 plan options with 2 of them free to the employee. All plans cover preventative care and Rx at 100%. In addition, dependent coverage is 100% paid by employee.

Additionally Foster Fuels Offers:

• Medical Flexible Spending Account (FSA) and Dependent Care FSA
• $10,000 Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• 401K match through ADP with Foster Fuels matching half of the employee contribution up to 6%.
• Paid…