Tow Truck Driver Wheel lift

JOB DESCRIPTION

Summary:

Perform emergency road service, towing, accident recovery, and abandoned vehicle recovery using assigned truck and towing equipment correctly as trained. Present to the customer a professional self-image and company image through excellent service, safe operation and timeliness. Maintain truck and equipment in compliance with Company guidelines. Perform necessary documentation timely and correctly according to procedures in effect.

Be Safe, Smile and enjoy your job! You are a “Hero of the Highway!”

Perform emergency roadside assistance for customers, such as changing tires, jump start, lockouts, positioning blocks and straps around items to secure cargo during transit, submitting accurate invoices and appropriate payment, completing daily Truck Check, receiving calls, studying information provided by the company, attending training and achieving professional certification as directed by Management.

• Using reason even when dealing with emotional topics or situations.
• Possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; must possess the ability to compute ratings, ration, percent and to draw and interpret bar graphs.
• Possess the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions, and to deal with problems involving a few concrete variables in standardized situations.
• Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate behavior in decision‑making process; makes timely decisions.
• Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Uses time efficiently.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• A general understanding of vehicle mechanics, or the ability to make minor repairs to automobiles such as installing a spare tire and charging a battery.

• Performs emergency roadside assistance for customers, such as changing tires, jump start, and lockouts.
• Positions blocks and straps around items to secure cargo during transit.
• Submits accurate invoices and appropriate payment on time for processing, including notes & pictures in calls.
• Completes and turns‑in “daily Truck Check” each shift; all related invoices and payments must be included.
• Receives calls or is dispatched to location by dispatch, repair garage, automobile, association, or police department by radio or telephone.
• Studies information provided by the company to maintain and upgrade industry and job knowledge; attends training and achieves professional certification as directed by Management.

• Drive defensively, always wearing your seat belt, remember the 4‑second following rule, minimize backing and left turns.
• Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

• Provides towing and roadside assistance in a safe, professional, and timely manner, free of accident, injury and damage.
• Completes pre‑trip truck inspections in Surefleet prior to beginning duty each shift; must be completed daily.
• Abides by all Federal, State and Municipal laws, rules, and ordinances; maintains a clean driving record.
• Maintains truck and equipment in a safe, clean state (inside and outside), operating it in a safe and professional manner.
• Cleans and removes debris from damaged vehicles off the roadway for law enforcement; removes, bends or cuts parts of damaged vehicles preparatory to towing.
• Inspects truck equipment and supplies such as tire, light, brakes, gas, oil, and water; maintains truck fluid levels according to manufacturer standards and not quantities added on inspection sheet.
• Ensures property is secured anytime when leaving or entering company premises,…