Field Service Technician

Overview

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C., is hiring a Field Service Technician in Dulles, Virginia. The Field Service Technician is responsible for diagnosing, troubleshooting, and repairing heavy equipment at customer sites. We are offering up to a $5,000 sign-on bonus for Heavy Equipment Field Service Technician new hires. $2,500 is payable after 90 days of employment, and the remaining $2,500 is payable after 180 days of employment.

Location: Dulles, Sterling, VA, 1201 Severn Way, Sterling, VA 20166, USA

Minimum qualifications: Minimum of three years relevant heavy equipment field experience is required to be eligible for the $5,000 sign-on bonus. Candidates with less than 3 years’ heavy equipment field experience are eligible for a $2,000 sign-on bonus. Bonuses are made in 2 equal installments at 90 days and 180 days of employment.

• Diagnose, troubleshoot, and repair heavy equipment at customer sites.
• Perform mechanical service and repairs to Caterpillar and related competitive equipment.
• Interact professionally with customers and all levels of personnel within the organization.
• Explain mechanical conditions and recommendations to customers and document service actions.
• Work independently and as part of a team, prioritizing workload and providing excellent customer service.

• Excellent troubleshooting and analytical skills; strong mechanical aptitude.
• Ability to learn and apply new knowledge; proficient use of technical software, databases and manuals.
• Self-directed, well organized, and able to work in a fast-paced environment; strong communication skills.
• Valid Commercial Driver’s License (CDL) or ability to obtain one; able to become DOT certified with DOT Medical Card.
• Ability to work any shift and overtime as needed to meet business and customer demands.
• Physically capable to lift, carry and maneuver up to 70 pounds; ability to work outside in inclement weather and in varied terrain; specific vision abilities as required.
• Demonstrate the ability to learn and apply new knowledge.
• Promote a positive customer experience and uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

• Health, dental and vision insurance.
• Paid time off.
• 401(k) with company match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Employee referral bonus program.
• Discounts on cellular phone service, computers, tooling, cars and trucks.

Equal Employment Opportunity Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply. Carter Machinery is a drug-free workplace. Special rules and restrictions may apply to sign-on bonus eligibility for rehires.

Note:

This description is not intended to be all-inclusive. Additional duties may be assigned.

See Equal Opportunity Employer information above for rights and disclosures.