Imaging Sales Coordinator

Overview

Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future.

We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture.

The Imaging Sales Coordinator (ISC) is responsible for processing orders by telephone, email or mail. The ISC checks that orders include the correct prices, discounts and product numbers and enters them into the company's ERP system. The ISC communicates directly with customers to provide order acknowledgement and potentially communicate and correct any pricing/part discrepancy on the order. To maintain the momentum of delivery, ISC communicates with manufacturing and logistics departments to agree on delivery dates and deal with the technical department to resolve any product or technical queries.

The sales support representative maintains sales records and updates customer records. Although the location of the position is in Sterling, VA, from time to time it may be required to undertake duties at other Thorlabs locations.

• Oversee the Imaging Sales e-mail box, create and distribute sales leads in Microsoft Dynamics 365 CRM software
• Process sales orders, quotes and inquiries from customers in a timely and professional manner
• Manage fulfillment of sales orders, coordinate with the production and logistics department ship dates and logistics
• Organize workflow to meet customer deadlines as well as meeting department goals and initiatives
• Coordinate the quoting process throughout the different departments, including product management, lead times, and logistics
• Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution
• Liaise with legal department regarding contracts, export control, and bids
• Understand and appropriately use the company pricing system and policies
• Review estimates and invoices for accuracy
• Perform extra tasks assigned by manager when necessary

• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments

The Company retains the right to change or assign other duties to this position.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Qualifications

Experience: 1 year of experience in a similar position preferred

Education: High School Diploma required, strong preference for Associate or Bachelor's degree

Specialized Knowledge and Skills:

• Proficient computer skills, ERP and Microsoft Office
• Strong proficiency in sales and customer service
• Good organizational skills to coordinate all aspects of sales administration
• Able to work accurately with great attention to detail so that they process orders quickly and efficiently
• Strong ability to work under time constraints, to multitask, and solve problems
• Strong organizational and planning skills
• Strong communication and interpersonal skills are required to enable an effective interface with customers, potential customers, internal departments, all levels of management, professional and support staff
• Must be able to work on a self-initiated basis and in a team environment, and able to work extended hours

Pay Range: The estimated pay range for this role is $23.05/hour to 28.78/hour D.O.E.

Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few.