Inside Sales Representative

Cathell, Naylor & Associates has been a trusted manufacturer's representative in the plumbing and heating industry since 1956. With decades of expertise, the company has built strong relationships with plumbers, wholesalers, engineers, and manufacturers within its territory. Cathell, Naylor & Associates stays informed on industry trends, legacy issues, and developments to effectively support plumbing product installations in new construction, service, repair, and remodeling markets.

We are seeking a dedicated, detail-oriented Inside Sales Representative to join our team at a leading plumbing manufacturers’ representative agency. This role serves as a primary point of contact for customers and plays a critical part in delivering accurate, responsive, and professional support related to our plumbing product lines.

The ideal candidate will demonstrate strong communication skills, sound problem-solving abilities, and a proactive approach to customer service. This position requires close collaboration with internal teams, manufacturers, and the outside sales team to ensure customer satisfaction and efficient order execution.

• Experience in the industry, customer service, such as plumbing, manufacturer, or distribution.
• Strong verbal and written communication skills with a professional and customer-focused demeanor.
• Excellent interpersonal skills and the ability to build effective working relationships
• Proficiency in computer applications, including Google Workspace and CRM software
• High attention to detail with strong organizational and multitasking abilities
• Proactive, solution-oriented mindset with a willingness to exceed customer expectations
• Ability to adapt to changing priorities in a fast-paced environment
• Commitment to delivering exceptional customer service and maintaining positive customer relationships

Join a dynamic and collaborative organization committed to excellence in customer service and support. This role offers the opportunity to become an integral part of a team that values professionalism, responsiveness, and long-term customer relationships.

If you are passionate about providing outstanding service and thrive in a team-oriented environment, we encourage you to apply and join us as an Inside Sales Representative.