Engineering Operations Technician, DCC Communities

Overview

Here at AWS, we embrace our differences. We are committed to our culture of inclusion with employee-led affinity groups and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which encourage seeking diverse perspectives, learning, and earning trust. At Amazon, we strive to be the most customer-centric company on earth and seek exceptionally talented, bright, and driven people to help us build the place to find and buy anything online.

EOTs are Amazon’s front line responders for hands-on electrical and mechanical equipment troubleshooting and operation. Equipment includes, but is not limited to, stand-by diesel generators, switch gear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems.

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
• Assist in troubleshooting facility and rack-level events within internal Service Level Agreements (SLA)
• Perform rack installs and rack decommissioning within internal SLA
• Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
• Technical writing to support change management program
• Monitor daily work requests and manage to resolution, and execute projects from conception to completion
• On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures and local legislation
• Work schedule changes depending on site needs; shifts can be up to 12 hours and may rotate on a predefined schedule; some locations have on-call rotations
• Role may support more than one location/site

• Physical requirements and environment details specified below; willingness to work in these conditions with reasonable accommodations
• Role is on the front lines for mission-critical data center facility PM and troubleshooting

• Regularly lift and/or move up to 39 pounds independently; participate in group lifts for 40+ pounds
• Maintain balance and perform construction tasks while on a ladder
• Regularly walk and use hands and fingers; reach, stoop, kneel, crouch or crawl; climb stairs; twist, bend, and work above shoulders
• Grasp, carry, push and pull objects into position
• Work in an environment requiring provided ear protection

This role acts as Amazon’s front line for hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). Responsibilities include maintaining, operating, and troubleshooting mission-critical data center facility equipment including standby diesel generators and fuel systems, 3-phase electrical systems (switch gear, UPS, PDUs, wet cell batteries), and related systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers, pumps, and motors, plus fire/life safety equipment and building automation systems.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure, supporting all AWS data centers and the servers, storage, networking, power, and cooling equipment to ensure continuous service. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate across AWS to deliver high safety and security standards while providing capacity at low cost, in an inclusive culture that welcomes bold ideas.

• 1+ years of electrical or mechanical experience, or 1+ years of data center or mission-critical facilities experience (e.g., hospital, military facility, public safety facility)
• High school diploma or equivalent
• 2+ years of data center engineering experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected status. If you require a workplace accommodation during the application and hiring process, including interview or onboarding support, visit the accommodations page for more information. If the country/region you’re applying in isn’t listed, contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. Learn more about benefits at the Amazon hiring site.

USA, VA, Sterling - 31.00 - 55.00 USD hourly