Sr. Telecommunications Specialist

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Inova IT Voice Engineering is looking for a dedicated Sr. Telecommunications Specialist to join the team. This remote role will be full-time working Monday Friday day shift.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:
  Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

• Expertly design, architect, install, and configure large, complex telephone systems.
• Create & maintain short & long-term voice architecture plans (including cost estimates) & connectivity strategies.
• Plan and implement unified messaging platform & systems by coordinating with systems engineering teams.
• Plan and implement voice network capacity and assist with capacity monitoring & reporting. Set up, restore and perform backup for systems.
• Lead the recovery from a disaster or a major voice network or system outage.
• Assist with system performance trending, documenting, and reporting.
• Identify, isolate, and resolve complex 2nd and 3rd level problems to support team members and customers. Assist with escalating problems when necessary and assist in providing proper documentation and communication.
• Lead technical team members on technical issues or independently resolve complex technical issues in a timely manner. Assist with coordinating technical staff support (internal & external) for escalated problems.
• Train and orient designated staff and provide quarterly feedback to the manager.
• Notify & communicate changes, including emergency changes, with appropriate IT & Clinic staff. Communicate & review post change status & results with appropriate IT & Clinic staff. Update documentation to reflect change.
• Develop project plans that lead to timely and successful project completions. Communicate project status to internal and external audiences.
• Prepare detailed specifications and flowcharts for implementations of new, large, complex internal systems that may require connectivity to multiple complexes and vendor systems.

• Education:
  
  Bachelor's degree; or Associate’s Degree and 2 years relevant professional experience in addition to the minimum experience required; or HS Diploma/GED and 4 years relevant professional experience in addition to the minimum experience required.
• Experience:
  
  10 years of telecommunications experience.
• Certification:
  At least 2 certifications of CCENT, CCNP, ACSS, ACIS or equivalent.

• Prior experience with Cisco in a cloud-based environment is preferred.
• Previous experience working with Avaya systems preferred.

This position is eligible for remote work for candidates residing in the following states – VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV.

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Not Applicable

Full-time

Information Technology

Hospitals and Health Care