Regional Director of Operations

Overview

First Coast Security (FCS), founded in 1999, is a leading security services provider offering customized solutions across commercial, residential, and government sites. FCS hires and develops high‑quality Security Officers and maintains a culture built on service excellence, integrity, and employee satisfaction. FCS values long‑term careers, recognizes strong performance, and promotes from within, giving you real opportunities to grow.

The Regional Director of Operations is responsible for all assigned aspects of the assigned region and its employees and clients.

• Oversees all coaching and development of assigned personnel to include Officers, Account/PM Managers, Supervisors, Trainers, and back‑office staff personnel
• Accountable for achieving budget targets for overtime, turnover, and recruitment
• Responsible for setting annual objectives and reviewing and conducting all personnel performance reviews with assigned personnel
• Communicates and works closely with Senior Executives within the corporate office to meet and exceed company and client expectations
• Contributes to the company overall strategies, budgeting process, and execution of goals and objectives
• Develops and strengthens meaningful relationships with clients
• Conducts regular quality assurance checks with clients and addresses concerns promptly and efficiently
• Responsible for growing the FCS brand and business development
• Accountable for promoting positive morale and overall satisfaction of both employees and clients
• Develops, implements, and promotes processes and procedures to improve overall success of region
• Holds regular meeting and communicates company expectations, updates, and recognizes success within Manager and Supervisor personnel
• Utilizes Win Team regularly to analyze reports for scheduling, turnover, invoicing and compliance

All are required for effective performance.

Education:

Bachelors degree or 5+ years of experience in a similar role

• Microsoft Office Suite
• Word
• Excel
• Power Point

Normal Office Setting

• Ability to organize office systems through adjusting, connecting, lifting, pulling, pushing, bending, or folding for the purpose of proper records development and/or management
• Occasionally walk around office to printers, copy and fax machines, and file room
• Ability to sit while working at the computer
• Ability to reach forward to answer the telephone and to use the computer
• Ability to power grip the telephone, finger press to operate the computer keyboard, calculator, and telephone keypad, and pulp pinch to handle papers
• Possess speaking skills and hearing ability to interact with customers on the telephone

This job description is not a contract and does not affect the at‑will nature of your employment relationship with First Coast Security. This job description is not intended to be all‑inclusive and does not and cannot address every responsibility or duty you may be expected to perform during your employment. First Coast Security reserves the right to modify or amend this job description at its discretion, without prior notice.

High School Diploma or GED
Bachelors Degree
Associates Degree

• Paid Holidays
• Weekly Pay
• 401K/403b Plan
• Short Term Disability
• Dental Insurance
• Paid Vacation
• Long Term Disability
• Vision Insurance
• Medical Insurance
• Life Insurance
• • Drug Screen
  • Criminal Background Check
  • Motor Vehicle
  • Education Verification
  • Employment Verification

First Coast Security is an Equal Opportunity / Aff... // truncated out of legal statement

Benefits:
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan