Information Technology Specialist

Information Technology Specialist

Location: Sterling, VA

Base Pay: $84,601/yr – $131,826/yr

Employment Type: Full-time

Seniority Level: Mid‑Senior level

In this Information and Technology Specialist position, you will serve as a Field Technology Officer within the Office of Information and Technology. You will be part of a technical team that implements complex technological solutions and maintains operational availability.

• Diagnose and resolve problems in response to customer‑reported incidents.
• Research, evaluate, and provide feedback on problematic trends to support customer support requirements.
• Interact with internal and external stakeholders as the Subject Matter Expert to provide IT guidance and solutions, and provide customer training as required.
• Install, configure, integrate, troubleshoot, optimize, and maintain customer hardware and software to maximize system availability and monitor network performance.
• Identify and specify information system security requirements and ensure application of information security and information assurance policies, principles and practices.

Core Competencies (minimum of one year of specialized experience):

• Attention to Detail – thorough when performing work and conscientious about attending to detail.
• Customer Service – works with clients and customers to assess needs, provide information, and resolve problems.
• Oral Communication – effectively expresses information to individuals or groups and makes clear oral presentations.
• Problem Solving – identifies problems, determines accuracy and relevance of information, and uses sound judgment to generate alternatives.

Experience Levels:

• GS‑11 – 1 year of specialized experience equivalent to the next lower grade level: analyzing, planning, integrating, and configuring network systems hardware; diagnosing and resolving network problems; testing, installing, configuring, and maintaining networks.
• GS‑12 – 1 year of specialized experience equivalent to the next lower grade level: adjusting, modifying, and improving IT systems; diagnosing and resolving platform, operating system, application, and configuration issues; installing, configuring, integrating, troubleshooting, optimizing, and monitoring network performance; providing guidance and solutions for migration activities.

Education substitution: A Ph.D. or equivalent doctoral degree, or 3 full years of progressive graduate education in a qualifying field, may substitute for experience at the GS‑11 level. Qualifications are party to a minimum of a bachelor’s degree in computer science, engineering, information science, or related field, and at least 24 semester hours in applicable areas.

• U.S. citizenship required.
• Male applicants born after 12/31/1959 must be registered with Selective Service.
• Primary U.S. residency for at least three of the last five years.
• All pre‑employment processes conducted in English.
• Potential background investigation and drug testing procedures; CBP follows the DHS Drug‑Free Workplace Plan.
• Full enrollment in E‑Verify and compliance with ethics and conflict‑of‑interest statutes.
• Residency requirement for all applicants not currently employed by CBP; if not met, you may apply for a waiver under specified conditions.
• Probationary period of one year for all new federal government employees.

• May be required to be on call 24 hours per day, seven days per week.
• May require uncontrollable, unscheduled overtime in excess of 40 hours per week.
• Physical demands include lifting up to 50 pounds and climbing ladders; work may be performed indoors, on remote sites, or in confined spaces.
• Shift work and rotational basis required.

Applications must be submitted through USAJOBS. The announcement is currently open.
Referral submissions at this agency increase interview probabilities by up to 2×.