Network Operations Center; NOC Program Lead

Overview

Network Operations Center (NOC) Program Lead. We are seeking an experienced and skilled NOC Program Lead to oversee a dispersed 24/7/365 NOC team. The NOC Lead will manage day-to-day operations of the NOC, ensuring monitoring, troubleshooting, and maintenance of network infrastructure and systems. The ideal candidate has extensive experience in network operations, team leadership, incident management, and a strong understanding of network security and performance monitoring.

• Lead a team of NOC engineers and technicians, providing guidance, training, and mentorship to ensure optimal performance and development.
• Oversee daily operations of the NOC team, including scheduling, task allocation, and performance management.
• Ensure continuous monitoring of network devices, systems, and applications to detect issues proactively and respond to critical events.
• Lead the team in responding to network incidents, managing escalation procedures, and ensuring timely resolution and stakeholder notification.
• Work closely with other IT teams to resolve issues and improve network infrastructure.
• Generate and analyze performance reports and incident metrics for senior management and other stakeholders.
• Create and continuously evaluate and improve NOC procedures, tools, and workflows to enhance efficiency and effectiveness.
• Provide technical guidance and mentorship to NOC team members.
• Participate in on-call rotation for after-hours support.

• TS/SCI with Poly required
• Bachelor's degree in Business Management, Computer Science, Information Technology, or equivalent work experience
• 5+ years of related work experience
• Strong understanding of network protocols, infrastructure, and security concepts
• Experience with network monitoring tools and ticketing systems
• Excellent problem-solving and analytical skills
• Strong leadership and team management abilities
• Exceptional communication skills, both verbal and written
• Ability to work in a fast-paced, high-pressure environment
• Flexibility to work rotating shifts, including nights, weekends, and holidays

• Relevant certifications such as CCNA, CCNP, or CompTIA Network+

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources.

A focus on continuous growth. Together, we will advance our nation  most critical missions and build on our track record of success, while supporting your career growth.

Your potential is limitless. So is ours.

Learn more about CACI here.

Pay Range:
The final salary is influenced by several factors including location, contract wage rates, prior experience, skills, education, and certifications. We offer a competitive compensation package with comprehensive benefits.

Proposed Salary Range: $103,800 - $218,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries: IT Services and IT Consulting

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