Tier 2 Technician

Tier 2 Technician Job Category:
Information Technology Time Type:
Full time Minimum Clearance Required to Start:
None Employee Type:
Regular Percentage of

Travel Required:

Up to 10%
Type of Travel:
Local* * *

CACI is currently looking for a motivated, career and customer-oriented Tier 2 Technician (Journeyman) with Agile methodology experience to join our Customs and Border Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2.1 (ITI2) team in Northern Virginia! Join this passionate team of industry-leading individuals supporting the best practices in Agile Software Development and hardware integration for the Department of Homeland Security (DHS).

As a member of the ITI
2.1 Team, you will support the men and women charged with safeguarding the American people and enhancing the Nation’s safety, security, and prosperity. CBP Officers and Border Patrol agents are on the front lines, every day, protecting our national security by combining customs, immigration, border security, and agricultural protection into one coordinated and supportive activity.

CACI agile programs thrive in a culture of innovation and are constantly seeking individuals who can bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels. The ability to be adaptable and to work constructively with a technically diverse and geographically separated team is crucial.

What you’ll get to do:

Support end-user applications and work in a multi-tier service desk as well as work with software development and systems administrators by:

• Provide second-tier support to end-users for PC, server, and mainframe applications or hardware.

• Support the Tier 2 Enterprise Service Desk team across multiple portfolios, applications, and software.

• Reproduce, diagnose, and resolve user-reported issues, providing remote support for network and desktop hardware/software problems.

• Respond to and diagnose problems through direct user interaction, following a structured process of recognition, research, isolation, resolution, and follow-up.

• Collaborate with network services, software engineering, and application development teams to restore service or address core issues.

• Recommend system or process improvements to reduce recurring user problems.

• Apply comprehensive technical knowledge to perform key tasks and complete high-impact assignments.

• Work with engineering teams to address and resolve tickets promptly, communicating status and resolutions to stakeholders.

• Identify, research, and resolve technical problems; respond to support requests via phone, email, and in person.

• Document, track, and monitor issues to ensure timely resolution.

You have:

• Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria includes, but not limited to:

  • 3-year check for felony convictions

  • 1-year check for illegal drug use

  • 1-year check for misconduct such as theft or fraud

• Applicable combination of education and experience:

  • Tier 2 Technician T1 - Bachelors Degree in related technical field

  • Tier 2 Technician T2 - Bachelors Degree and 3 years related technical and managerial experience

• Must be available to work a hybrid schedule with an on-site requirement in Sterling, VA

You’re good at:

• Understanding of the software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management

• Familiarity with the general IT practices and terminology

• Excellent written and verbal communication skills

• Highly responsible, team-oriented individual with very strong work ethic; self-starter

• Strong, active listening skills

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s…