Sales & Client Success Manager; Experienced

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Job Summary

Sales & Client Success Manager

Noor Esthetique and Wellness Center

Part- time/ Full Time

In-Person | Sterling, VA, United States

Reports To:

Medical Director

About Us

At Noor, we are a premier medspa and wellness clinic dedicated to delivering exceptional results and personalized care through aesthetic, regenerative, and holistic treatments. Our team of medical providers and wellness professionals offers industry-leading services including injectables, laser therapies, hormone balancing, skincare, body sculpting, and IV therapy.

We are seeking a Sales & Client Success Manager to help lead client engagement, optimize patient satisfaction, and drive revenue growth. This is a dynamic, relationship-driven role at the heart of our client experience.

Position Summary

The Sales & Client Success Manager serves as the central liaison between the clinic and our valued clients. This role combines front-end consultative selling with back-end relationship nurturing, ensuring that every client receives exceptional service, care continuity, and maximized treatment value.



Key Responsibilities

️Sales & Growth

• Conduct consultations to recommend treatment plans based on client goals
• Meet or exceed monthly sales targets (e.g., service packages, memberships, retail)
• Upsell and cross-sell treatments based on outcomes, seasonal offerings, and trends
• Track and manage leads from marketing campaigns, events, and referrals
• Analyze sales performance and provide input on pricing, promotions, and service bundling

• Build long-term relationships with clients through follow-up calls, emails, and in-person touch points
• Monitor client satisfaction and resolve concerns quickly and professionally
• Track treatment outcomes and ensure consistent scheduling for optimal results
• Guide clients through pre/post-treatment instructions and FAQs
• Maintain CRM or EMR notes on client preferences, history, and feedback

• Collaborate with front desk and provider team to streamline scheduling and treatment flow
• Provide concierge-style support by assisting practitioners during procedures to ensure a seamless and elevated client experience.
• Prepare weekly/monthly reports on client retention, revenue, and performance KPIs
• Provide input on inventory trends related to sales
• Represent the clinic during community events, open houses, or virtual consultations

• 2+ years in sales, client relations, or business development — preferably in medspa, aesthetics, luxury health/wellness, or concierge medicine
• Knowledge of treatments such as Botox/ Dysport, laser services, RF microneedling, IV therapy, etc. (preferred, not required)
• Excellent verbal and written communication skills
• High EQ with a passion for health, beauty, and client care
• Organized, tech-savvy (experience with EMR/CRM tools), and goal-driven
• Professional presence with a customer-first attitude

• Competitive base salary + uncapped commission
• Employee discounts on treatments and retail products
• Paid training and continuing education opportunities
• Bonus opportunities for performance and referrals
• Health/wellness benefits (if applicable)

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function Other
• Industries Medical Practices

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