Field Service Technician

BUILT TO CONNECT

Astec is a global, manufacturing company of infrastructure development equipment. Our products range from asphalt and concrete plants, aggregate crushers and handlers, industrial heaters and more. Connection is at the heart of everything we do. We design and manufacture products used to build the infrastructure that physically connects the world, but the connections we make with people are what drive us forward.

We were founded on innovation and a passion to help our customers succeed. Leveraging innovative solutions and technologies, we serve customers all over the world. We are committed to design and build the most innovative products.

Sterling IL

The technician ensures proper installation and operation of designated Astec products including installation, commissioning startup, training, maintenance, troubleshooting and repair. Technicians will consult with engineering to analyze and remedy problems and to train the customer employees in proper maintenance and operational tasks for maximum efficiency and customer satisfaction.

• Perform installation under the direction of more experienced employees.
• Maintain a positive and professional attitude with customers.
• Be accountable for proper startup, operation of all electrical, electronic control systems, and mechanical components, proper sequencing/Interlocking, and proper calibration and application of each system.
• Conduct operator skills training for selected customer employees including, but not limited to, startup sequence, troubleshooting, electrical and mechanical basics, and control systems operations.
• Generate written field service reports for daily activities; submit reports as required.
• Coordinate and communicate with Astec sales, engineering, and manufacturing groups for product or process issues, including warranties, design recommendations, and reporting of any damage to equipment during shipment or installation.
• Work closely with the Functional Leadership, Product Support Managers, and Office Support Staff to ensure accurate service reports and associated billing.
• Be available for emergency dispatch; 7 days a week, 24 hours a day to support our customers and staff.

• High school diploma or GED; some previous work‑related experience is a plus; or a combination of education and experience equivalent as deemed sufficient by management.
• Minimum 0‑2 years’ experience in construction, manufacturing, or related fields.
• Prefer 0‑2 years of experience in the HMA, Concrete, or Combustion Industries.
• Knowledge of electrical and electronic circuits.
• Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
• Knowledge of circuitry, pneumatic, hydraulic, and other power transmission equipment.
• Willingness and ability to travel extensively domestically and internationally at a moment’s notice.
• Excellent communication skills, both oral and written.
• Basic arithmetic skills, computer skills (Windows, Microsoft Office, Concur, and all IPS Control Systems).
• Strong analytical skills.
• Ability to weld, with a stick and certain types of wire welding (MIG), use of a cutting torch, knowledge of steel fabrication, assembly, and modifications.
• Capable of managing conflict and resolving issues positively for all parties concerned.
• Experience in working alone, or in a small group and being comfortable with independence on the job.
• Maintain positive, cooperative working relationships by working, acting, and communicating with various personalities, getting along with customers, vendors, coworkers, and management, working both individually and as part of a team.
• Written communication, technical reports, and logbooks must be at a high level of proficiency. Ability to stay productive with little supervision.

None

• Continuous devotion to meeting the needs of our customers.
• Honesty and integrity in all aspects of business.
• Respect for all individuals.
• Preserving entrepreneurial spirit and innovation.
• Safety, quality and productivity as means to ensure success.