Telecommunicator Specialist

Overview

Job

Requisition

Job Title:

Telecommunicator Specialist - Division of Statewide 911 / Sterling Communications
Agency:
Illinois State Police
Class

Title:

TELECOMMUNICATOR SPECIALIST - 45326
Salary:
Anticipated Starting Salary $5,384 Monthly;
Full Range $5,384 - $7,631 Monthly
Job Type: Salaried
Category:
Full Time
County:
Whiteside

Number of Vacancies : 2
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code:
Closing Date: 02/23/2026

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position must apply electronically through the Illinois jobs website. State of Illinois employees should apply through the Success Factors employee career portal.

A resume is highly encouraged to evaluate qualifications and skills. Please attach a detailed resume/CV to the application if you choose to provide one. Applications submitted via email or any paper manner will not be considered.

Why Work for Illinois? Working with the State of Illinois reflects values of compassion, equity, and dedication. Our missions include improving schools, protecting natural resources, and supporting families in need. We offer flexible jobs and a comprehensive benefits package to help you build a rewarding career and a lasting future with the State of Illinois.

Under the Division of 911, the Telecommunicator Specialist uses a multi-channel trunked radio network system to receive, monitor, and transmit information. The position operates a multi-terminal console configuration with multiple databases and messaging systems to transmit and receive police business and emergency messages between mobile and base stations. The Telecommunicator Specialist answers and acts upon incoming calls (emergency, non-emergency, 9-1-1) from the public and assigns ISP officers to respond to calls for service.

The position also observes security monitors and responds to walk-in requests for service. Excellent communication skills are required.

The Illinois State Police strives for excellence and values Integrity, Service, and Pride. We seek individuals with similar values to join our mission to promote public safety.

• Utilize a multi-channel trunked radio network system to receive, monitor, and transmit information.
• Operate a multi-terminal console configuration with databases and messaging systems to transmit and receive police business and emergency messages between mobile and base stations.
• Answer and act upon incoming calls, including emergency, non-emergency, and 9-1-1, from the public.
• Monitor live satellite Doppler Weather System via the National Weather Service and gather information from local police agencies for relay to the National Weather Service via the National Warning System (NAWAS) hotline.
• Perform other duties as required or assigned.

• High school graduate or equivalent (four years of high school).
• Successful completion of the Telecommunicator Trainee Program.
• Possession of a valid LEADS operator certificate.
• Successful completion of agency-provided call taker program.
• Successful completion of specialized training in the operation of a multi-channel trunked radio system.

• At least six months of Telecommunications experience.
• Experience using multiple monitors simultaneously.
• Experience with law enforcement computer systems (e.g., LEADS, CAD, NLETS, NCIC, FOID, CCH) and related terminology.
• Experience operating a multi-terminal console configuration.
• Experience obtaining and providing information via telephone or two-way radio.
• Experience completing training or online courses via computer or web-based systems.

• Ability to pass an Illinois State Police background check and drug screening.
• Valid LEADS operator certificate required.
• Clear speaking voice required.
• Must be able to work assigned shifts, weekends, and holidays.

• Health, life, vision, and dental insurance.
• 12 weeks paid maternity/paternity leave.
• Pension Plan, Deferred Compensation,…