Member Service Representative​/Teller Part-Time Bilingual

Overview

Position

Purpose:

Serves as a representative of Cornerstone Credit Union to assist our members with their financial needs. Responsible for delivering on the CCU Brand Promise by providing prompt, efficient and accurate member service in a courteous and professional manner. Maintain a thorough knowledge of Credit Union products, services, philosophies and policies.

• Independently maintain and balance assigned cash drawer.
• Perform routine member transactions accurately including, but not limited to deposits, withdrawals, transfers, loan payments, check disbursements, general ledger postings, dead end checks and general functions.
• Maintain over/short practice, cash drawer limits.
• Ability to handle problem resolutions using independent judgment to ensure member satisfaction, and to know when to transfer the member to an appropriate CCU employee for resolution.
• Cross selling services offered by CCU. Understand and cross-sell CCU technology (i.e. EARS, CCU website, CU Branch and CU Bill Pay).
• Comply with regulatory, compliance & CCU procedures for all interactions.
• Credit Union work hours are 8:45am-5:15pm, Monday
  -Friday, with rotating Saturdays from 8:45am-12:15pm once trained.
• This position is 20 hours per week. The person s days must be flexible.

Note:

The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

• Must have a friendly and positive attitude with eagerness to assist all members.
• Requires effective member relations and cross selling skills.
• Must have the ability to manage multiple priorities with professionalism, work under pressure with strong attention to detail.
• Must demonstrate follow through on all assigned projects.
• Requires well-developed interpersonal skills for communicating information.

• A minimum 6 months experience in a customer service or similar role, with cash handling responsibilities required.
• HS Diploma or equivalent required.
• Bilingual Spanish fluency required.
• Must be service-minded.
• Basic PC skills required. Proficiency in Microsoft Word, Excel, and Outlook required.
• Strong written and verbal communications skills important.
• Maintain excellent attendance record, including punctuality and preparation.
• Ability to pass pre-employment drug test, background check and motor vehicle record check.
• Pay rate $16.50-$18, commensurate with experience.

This position is eligible for our 401K with up to a 4% match, and very generous holiday and paid time off benefit.