Route Merchandiser

Route Merchandiser

Department: SH Mkt Route Driver 116005

Employment Type: Full Time

Location: Sterling Heights

Reporting To: Kurtis Kwolek

Compensation: $16.00 - $20.00 / hour

The Route Merchandiser is responsible for driving the company vehicle over an established route or carrying out any special project/task assigned, up to and including remerchandising, auditing, training, etc. The schedule, days/times (variable work week), and geographical location will vary based on the task  Route Merchandiser is to ensure customer satisfaction for their assigned client(s) in addition to data integrity. This includes identifying and obtaining information from customers, anticipating their needs, and fulfilling their expectations through the delivery and stocking of products as well as the general maintenance of space and equipment at each point of sale in their assigned route.

• Merchandising: Merchandise products according to plan‑ograms, roll‑out promotions, obtain and report customer feedback, maintain inventory levels for all products sold (e.g., soft drinks, candy, pastry, snack items), restock vending spirals, follow inventory tracking protocols, rotate product, record out‑of‑date or unsold merchandise, and monitor shelf life to minimize spoilage losses.
• Product Delivery: Load and unload products using proper safety protocols, drive company vehicle to points of sale, and communicate with management regarding account product changes and recommended scheduling changes.
• Cash Handling/Security: Collect money from vending machines, replace bill changers and refill coin tubes, follow cash handling and loss prevention protocols, record transactions on appropriate forms or devices, and monitor/report any suspicious activity.
• Food Safety & Sanitation: Ensure proper handling and refrigeration of perishable items during transit and stocking, keep coolers at suitable temperatures, perform routine cleaning of vending machines, coffee machines, and microwaves, and communicate any issues to management.
• Customer Interaction & Team
  
  Collaboration:
  
  Greet clients and customers professionally, address questions or concerns, provide product suggestions, and give feedback to improve route efficiency and customer satisfaction.
• Machine Maintenance: Conduct minor repairs on machines (e.g., removing bent coins, jammed products), report complex issues to Service Central, and test equipment to ensure proper function.
• Inventory: Complete full inventory counts regularly.
• Additional: Complete projects and assignments as needed.

Job Qualifications:

• High‑School Diploma or GED
• Must be able to pass DOT physical requirements
• Clean driving record
• Chauffeur’s license
• Prior experience driving a 16 ft box truck or similar
• Prior retail experience and familiarity with basic merchandising concepts strongly preferred
• Basic computer skills – iPad, handheld scanner, smartphone, and other technology

Physical Demands:

• Climbing in‑and‑out of a vehicle
• Loading and unloading products from the vehicle
• Bending, stooping, pulling/pushing, and twisting required
• Walking and standing for long periods
• Regular lifting 25–50 pounds

The physical demands for this position are sitting, standing, bending, lifting, and moving intermittently during working hours. These requirements may be accommodated with reasonable accommodations.

The duties of this position may change from time to time. Continental reserves the right to add or delete duties and responsibilities at its discretion. This job description is intended to describe the general level of work being performed and is not all‑inclusive. Due to the nature of this role the candidate must be able to work all shifts and have weekend availability and be willing and able to work in varying conditions.

Continental is proud to be an Equal Opportunity Employer.

We prioritize the health, wellness, and work‑life balance of our team members and have designed comprehensive compensation packages to reflect that.

• Full‑time team members are eligible for medical, dental, and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at‑work dining perks, flexible schedules, generous PTO, and a total rewards program. Team members can also use our inclusive employee assistance program.
• Part‑time team members are eligible for our 401(k) with company match and at‑work dining perks, and can use our inclusive employee assistance program.

Location‑specific perks may also include wellness programming, on‑the‑job training, corporate‑hosted courses, certifications, and team events.