DAIRY/CLERK
Listed on 2026-01-01
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Job Overview
We are looking for a DAIRY/CLERK to join the Kroger team in Sterling Heights, MI. The role focuses on delivering an outstanding customer experience through exceptional service, maintaining a safe and clean environment, and supporting our department manager in achieving sales and profit goals.
Responsibilities- Promote trust and respect among associates.
- Create a welcoming environment that makes customers feel valued and welcome by answering product questions and offering suggestions.
- Gain and maintain product knowledge to provide accurate information and recommendations.
- Offer product samples to help customers discover new items.
- Inform customers of dairy specials and provide fresh products as ordered.
- Recommend dairy items to ensure customers receive the items they want.
- Check product quality and review sell‑by dates, taking appropriate action.
- Label, stock, and inventory department merchandise.
- Report product ordering and shipping discrepancies to the department manager.
- Display a positive attitude and stay current with ads and promotions.
- Adhere to all food safety regulations, maintain proper case and cooler temperatures, and keep temperature logs.
- Reinforce safety programs by identifying unsafe conditions and notifying management.
- Perform preventive maintenance by inspecting equipment and reporting items in need of repair.
- Notify management of customer or employee accidents and report safety risks or illegal activity.
- Work cooperatively in a high‑paced environment, manage conflict courteous, act with honesty and integrity, and seek assistance when necessary.
- Provide support to minors, individuals with special needs, and older adults.
- Perform essential functions of the position with or without reasonable accommodation.
- Retail experience.
- Second language speaking, reading, or writing.
- Ability to handle stressful situations.
- Effective communication skills.
- Knowledge of basic math (counting, addition, and subtraction).
- Wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage.
- Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and more.
- Up to $21,000 in tuition reimbursement over your career through our industry‑leading Continuing Education program.
- Vast potential for growth through abundant training programs and diverse career pathways.
From a single Cincinnati grocery store more than a century ago, Kroger has grown into the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. We take pride in bringing diverse teams with a passion for food and people together to feed the human spirit and create amazing experiences for customers, communities, and each other.
ApplicationWhether you’re seeking a part‑time position or a new career path, apply today to become part of the Kroger family.
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