Supervisor, Inside Sales

JELD-WEN is currently seeking a Supervisor, Inside Sales to join our growing team.

The Inside Sales Supervisor is regarded as the product and technical specialist for JELD-WEN products and processes and is responsible for assisting and supporting other members of the department to ensure the JELD-WEN customer is receiving first class service. They will be a progressive and dynamic leader who brings a cross-functional approach to the organization and with customers. The Sales Supervisor will bring experience building/driving and supporting a team and be willing and able to challenge the status quo and hold their team accountable for the changes that are required to better serve customers and consumers.

• Assist the Inside Sales Manager in leading the department, participate in leadership team meetings and ensure expectations and job functions that support JELD-WEN goals are maintained and followed.
• Function as the Knowledge Coordinator for departmental resources
• Serve as product expert responsible for order entry, quoting, and phones (incoming, escalations, e.g. backorders)
• Serve as department liaison between staff and management for escalated and difficult customer situations
• Lead, develop and motivate the team, ensuring that the resources and organization structure are optimal to deliver the strategic plan.
• Implement necessary metrics, tools, processes and system enhancements to drive increased accountability and performance for the sales organization.
• Lead and manage the sales team, including recruitment, training, and performance evaluation.
• Other duties may be assigned

• Outstanding interpersonal, written and communication skills; as this position will act as primary customer contact and maintain ongoing customer relationships for repeat orders.
• Must be self-motivated, confident, positive and professional when dealing with both internal and external customers.
• Must be laser focused on customer satisfaction.
• Must have a strong work ethic with a positive can-do attitude and the ability to multi-task in a fast paced environment.
• MS Word, Excel, PowerPoint, Outlook and Salesforce

• Bachelor’s degree from an accredited institution with a minimum of 3 years of experience in a customer-facing support role (customer service, technical support, inside sales, etc.)
• 2 years of experience with demonstrated knowledge of JW products or systems preferred.
• Advanced skills in Microsoft Office applications
• Supervisory Experience a Plus

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world.

The JELD-WEN family of brands includes JELD-WEN worldwide, LaCantina and VPI in North America, and Swedoor and DANA in Europe. For more information, visit  or follow Linked In.

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.