Job Description
The Team Lead:
Data Administration – Amendments & Deletes is responsible for ensuring the integrity, accuracy, and compliance of all data maintenance activities across Experian’s consumer and commercial data environments.
The role manages, coordinates, and monitors the full lifecycle of data amendments, deletions, dispute resolutions, and legally sensitive updates, ensuring adherence to strict SLA, audit, and regulatory obligations.
This position provides operational leadership, quality assurance oversight, and expert guidance to the Data Amendments and Deletes team, maintaining high quality service to credit providers, bureaus, debt counsellors, internal stakeholders, and consumers.
The Team Lead is essential for maintaining business continuity, mitigating compliance risk, and upholding Experian’s data governance standards.
Operational & Process Management
Oversee, coordinate, and control all incoming data maintenance requests, ensuring accurate, validated, and timeous processing.Monitor workflow across multiple pipelines and ensure all activities adhere to internal standards and agreed SLAs (including 18‑day dispute resolution obligations).Ensure accuracy and completeness of all amendments and deletes across Experian systems.Dispute Resolution & Compliance
Manage and resolve consumer and credit provider disputes within mandated time frames.Oversee validated dispute processes to ensure legislative and bureau compliance.Ensure documentation and evidence are complete, audit‑ready, and aligned with regulatory requirements.Judgement & Commercial Data Updates
Oversee and quality check the processing of:
Judgment rescissions and paid‑up judgments
Duplicate judgment removals
CIPC commercial updates
Commercial judgment amendments
Identity / Passport number merges and name changesEnsure processes involving legal documents are meticulously validated and compliant.Debt Counselling Case Management
Manage the processing of:
Debt review flags
Form 19 updates
Paid‑up letters
Removal or correction of accounts linked to debt counsellingMaintain compliance with NCR regulations.Credit Provider & Stakeholder Queries
Lead the resolution of escalated queries from credit providers, debt counsellors, bureaus, SACRRA, CBA, and internal support units.Provide expertise on data quality, disputes, and regulatory standards.Reporting, Controls & Audit Readiness
Maintain complete, accurate, and up‑to‑date internal control documentation.Produce SLA reports, operational performance reports, audit reports, and compliance submissions.Ensure reporting integrity and readiness for internal/external audit reviews.Quality Assurance
Conduct quality checks on amendment files, dispute resolutions, and legally sensitive updates.Ensure alignment with internal data quality frameworks.Project & Change Management
Lead ad hoc data maintenance projects and system/process changes.Allocate resources effectively and ensure delivery of agreed milestones on time.People Leadership & Team Development
Provide clear direction, coaching, performance management, and resource planning for the Data Amendments & Deletes team.Maintain team stability, morale, productivity, and knowledge continuity.Develop team capabilities to meet evolving operational and regulatory requirements.Qualifications
Grade 12 (NQF Level
4)MS Office certification (advantage)Experience
3+ years data processing experience in financial services.3+ years customer service experience (preferably in data or credit environments).1+ year experience in people leadership or team supervision.Demonstrated experience with:
Data maintenance and quality assurance
Dispute resolution
Regulatory and audit driven processes
Stakeholder and people managementFunctional / Leadership Skills
Vision & Strategy: Ability to translate business objectives into team goals and actionable operational plans.Initiative & Accountability: Takes ownership of outcomes and drives continuous improvement.People Management: Provides direction, fosters collaboration, maintains team focus, and ensures high performance.People Development: Coaches, mentors, and grows team capability; ensures succession and skill depth.Systematic Approach: S…
