Operations & Technical Coordinator

Job Title:

Operations & Technical Coordinator (Security Services)
Department:
Technical Operations

Reports To:

Operations Manager & Managing Director

Employment Type:

Full-time, Permanent

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The Operations & Technical Coordinator is the operational control centre of TSU Technical Solutions. This role is accountable for translating sales, service requests and contracts into executed work — ensuring that technicians, suppliers, vehicles, clients and internal stakeholders are coordinated with precision, professionalism and urgency.

This is a mission-critical position responsible for operational continuity, service delivery excellence, financial accuracy, risk mitigation, workflow optimization and executive-level reporting. The incumbent operates under sustained pressure, manages high volumes of work-in-progress, and serves as a direct operational extension of the Operations Manager and Managing Director.

The role is suited to a highly structured, resilient, detail-driven professional with exceptional communication skills, commercial awareness and strong operational judgement.

1. CORE ACCOUNTABILITIES

1.1 Operations Control & Service Delivery

• Own the full operational workflow from quote acceptance to job completion and client sign-off.
• Schedule, coordinate and optimise technician deployments across reactive service, installations, SLAs and projects.
• Monitor job progress, SLA adherence, escalations and exceptions.
• Ensure service delivery meets contractual, regulatory and quality standards.

1.2 Financial Administration & Commercial Accuracy

• Draft and process quotes, invoices, credit notes and job costings with absolute accuracy.
• Ensure supplier pricing, margins, labour rates and billing structures align with management policy.
• Track work-in-progress (WIP), unbilled jobs, SLA cycles and revenue leakage risks.

1.3 Procurement, Supplier & Stock Coordination

• Place and track supplier orders across multiple vendors.
• Manage lead times, shortages, substitutions and backorders.
• Liaise with procurement, stores and technicians to ensure materials availability.

1.4 Logistics, Fleet & Resource Management

• Coordinate vehicles, fuel usage, route planning, asset utilisation and compliance.
• Monitor vehicle condition, service intervals, tracking and driver conduct.

1.5 Executive Support & Reporting

• Act as operational assistant to the Managing Director.
• Compile high-level operational, financial, performance and risk reports.
• Prepare documentation for board meetings, audits, tenders and compliance reviews.

1.6 Stakeholder Communication & Relationship Management

• Serve as the central liaison between clients, technicians, suppliers, insurers, estates and internal departments.
• Manage high-pressure escalations, complaints and sensitive operational incidents.
• Ensure professional written and verbal communication at all levels.

1.7 Process Improvement & Operational Risk Management

• Identify workflow inefficiencies, operational bottlenecks and risk exposures.
• Contribute to SOP refinement, systems optimisation and service delivery improvements.
• Support ISO-aligned governance and King IV operational accountability principles.

2. REQUIRED COMPETENCIES & SKILLS

Technical & Professional

• Advanced proficiency in MS Outlook, Excel, Word (non-negotiable).
• Strong experience in scheduling, workflow management, invoicing and quoting.
• High-level written reporting capability.
• Solid commercial acumen and numerical accuracy.
• Strong planning, coordination and project execution skills.

Behavioural & Leadership

• Exceptional attention to detail under pressure.
• Calm, decisive, solution-driven and emotionally resilient.
• Strong boundary-setting and escalation judgement.
• Highly ethical, trustworthy and confidential.
• Naturally structured, organised and process-driven.

3. EXPERIENCE & QUALIFICATIONS

Minimum requirements:

• Advanced proficiency in MS Outlook, Excel, Word (non-negotiable).
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle a high-pressure work environment.
• Experience in project management and logistics.
• Ability to work independently and as part of a team.
• Candidate must reside in the areas of Strand, Somerset-West or Stellenbosch.
• Candidates must have their own transport.
• Minimum Grade 12 or equivalent qualification.
• Minimum of 5+ years in operations coordination, project coordination or service delivery roles within a technical environment.

• Experience in project management, logistics, scheduling workflow management, invoicing and quoting.
• Solid commercial acumen and numerical accuracy.

• Strong planning, coordination and project execution skills.
• High-level written, typing, verbal and reporting skills.
• Attention to detail and accuracy.
• Discretion and judgement.

Remuneration to be discussed