Operations & Technical Coordinator

Job Title:

Operations & Technical Coordinator (Security Services)
Department:
Technical Operations

Reports To:

Operations Manager & Managing Director

Employment Type:

Full-time, Permanent

The Operations & Technical Coordinator is the operational control centre of TSU Technical Solutions. This role is accountable for translating sales, service requests and contracts into executed work — ensuring that technicians, suppliers, vehicles, clients and internal stakeholders are coordinated with precision, professionalism and urgency.

This is a mission‑critical position responsible for operational continuity, service delivery excellence, financial accuracy, risk mitigation, workflow optimization and executive‑level reporting. The incumbent operates under sustained pressure, manages high volumes of work‑in‑progress, and serves as a direct operational extension of the Operations Manager and Managing Director.

The role is suited to a highly structured, resilient, detail‑driven professional with exceptional communication skills, commercial awareness and strong operational judgement.

• Own the full operational workflow from quote acceptance to job completion and client sign‑off.
• Schedule, coordinate and optimise technician deployments across reactive service, installations, SLAs and projects.
• Monitor job progress, SLA adherence, escalations and exceptions.
• Ensure service delivery meets contractual, regulatory and quality standards.

• Draft and process quotes, invoices, credit notes and job costings with absolute accuracy.
• Ensure supplier pricing, margins, labour rates and billing structures align with management policy.
• Track work‑in‑progress (WIP), unbilled jobs, SLA cycles and revenue leakage risks.

• Place and track supplier orders across multiple vendors.
• Manage lead times, shortages, substitutions and backorders.
• Liaise with procurement, stores and technicians to ensure materials availability.

• Coordinate vehicles, fuel usage, route planning, asset utilisation and compliance.
• Monitor vehicle condition, service intervals, tracking and driver conduct.

• Act as operational assistant to the Managing Director.
• Compile high‑level operational, financial, performance and risk reports.
• Prepare documentation for board meetings, audits, tenders and compliance reviews.

• Serve as the central liaison between clients, technicians, suppliers, insurers, estates and internal departments.
• Manage high‑pressure escalations, complaints and sensitive operational incidents.
• Ensure professional written and verbal communication at all levels.

• Identify workflow inefficiencies, operational bottlenecks and risk exposures.
• Contribute to SOP refinement, systems optimisation and service delivery improvements.
• Support ISO‑aligned governance and King IV operational accountability principles.

• Advanced proficiency in MS Outlook, Excel, Word (non‑negotiable).
• Strong experience in scheduling, workflow management, invoicing and quoting.
• High‑level written reporting capability.
• Solid commercial acumen and numeric accuracy.
• Strong planning, coordination and project execution skills.

• Exceptional attention to detail under pressure.
• Calm, decisive, solution‑driven and emotionally resilient.
• Strong boundary‑setting and escalation judgement.
• Highly ethical, trustworthy and confidential.
• Naturally structured, organised and process‑driven.

• Advanced proficiency in MS Outlook, Excel, Word (non‑negotiable).
• Excellent written and verbal communication skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to handle a high‑pressure work environment.
• Experience in project management and logistics.
• Ability to work independently and as part of a team.
• Candidate must reside in the areas of Strand, Somerset‑West or Stellenbosch.
• Candidates must have their own transport.
• Minimum Grade 12 or equivalent qualification.
• Minimum of 5+ years in operations coordination, project coordination or service delivery roles within a technical environment.

• Experience in project management, logistics, scheduling workflow management, invoicing and quoting.
• Solid commercial acumen and numeric accuracy.

• Strong planning, coordination and project execution skills.
• High‑level written, typing, verbal and reporting skills.
• Attention to detail and accuracy.
• Discretion and judgement.

Remuneration to be discussed