Service Advisor Job Stellenbosch area,South Africa,Automotive

A well-established motorcycle dealership in Cape Town is seeking a customer-focused and professional Service Advisor to join its aftersales team.

Key Performance Areas:

Prepare for the arrival of customers and their vehicles
Compile accurate job cards, cost estimates, and service recommendations
Manage customer consultations upon arrival
Update and maintain the Dealer Management System and vehicle control systems
Liaise regularly with customers regarding vehicle status and progress
Act as the link between customers, technicians, and the parts department
Handle customer queries, complaints, and follow-ups professionally
Maintain accurate service records and customer data
Ensure accurate invoicing and payment processing
Conduct professional vehicle handovers
Perform customer follow-ups and service reminders
Attend weekly service meetings

The successful candidate should demonstrate a passion for dealing with people, consistently promote a professional business image, support colleagues where required, and actively promote the dealership’s services and products. The goal is to deliver a service experience that exceeds customer expectations.
Qualifications and Experience:

Minimum of 2 years’ experience in a similar role within a motor dealership (essential)
Grade 12 / Senior Certificate
Motorcycle licence (Code

A) preferred
Must have own reliable transport
Technical qualification and/or mechanical aptitude will be advantageous

Skills and Personal Attributes:

Excellent interpersonal and communication skills
Strong customer and service orientation
Effective problem-solving ability
Self-management and resilience
Team-oriented with a positive attitude

Remuneration: A competitive salary, performance-based incentives, and standard company benefits including medical aid and provident fund contributions are offered.

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