Chief Operating Officer

Join to apply for the Chief Operating Officer role at Luminate Broadband

Luminate Broadband is seeking a Chief Operating Officer to lead our operations. As COO, you’ll oversee the delivery of reliable, high‑speed internet access to residential and commercial customers, ensuring our operations run efficiently while maintaining the high service standards our customers depend on.

• Lead with Vision
  :
  Provide executive oversight of all operational functions, from network performance and service reliability to strategic capacity planning.
• Drive Operational Excellence
  :
  Champion efficiency, innovation, and continuous improvement across the organization. You’ll oversee day‑to‑day operations while keeping an eye on scalability.
• Champion the Customer Experience
  :
  Foster a customer‑first culture where technology and operational decisions create reliable, responsive, and positive broadband experiences.
• Manage Financial Performance
  :
  Oversee operating budgets with cost discipline and strategic resource allocation.
• Navigate the Regulatory Landscape
  :
  Ensure compliance with federal and state broadband programs, grant requirements, and industry regulations.
• Build and Inspire Teams
  :
  Create a positive, solution‑oriented culture rooted in trust, teamwork, and continuous learning.
• Serve as a Strategic Partner
  :
  Act as a trusted advisor to the CEO and Board of Directors, collaborating on strategic initiatives and operational planning.

• Bachelor’s degree in Business Administration, Technology Systems, or related field. An equivalent combination of education and experience will be considered.
• 5+ years of management experience with proven success in team leadership and strategic planning.
• Strong financial acumen with experience in budget management and vendor negotiations.
• Exceptional communication skills with the ability to translate complex technical concepts for diverse audiences.
• Demonstrated ability to balance competing priorities while maintaining unwavering focus on customer service.
• Track record of project leadership and driving operational results.

• Knowledge of ISP operations, network infrastructure, and broadband technologies.
• Familiarity with NISC products and telecommunications systems.
• Experience with federal/state broadband programs and grant compliance.
• Background in regulated utilities or telecommunications industry.

• Strategic thinker with strong business acumen.
• Collaborative leader who builds trust and inspires teams.
• Problem‑solver with a solutions‑oriented mindset.
• Customer‑focused with high standards for service excellence.
• Adaptable and comfortable with change.

At Luminate Broadband, you’ll be part of something meaningful—connecting communities and enabling opportunity through reliable, high‑speed internet access. You’ll have the autonomy to lead, the resources to succeed, and a team that’s passionate about making a difference.

Salary: $159,650 – $207,549 per year

Luminate Broadband is an equal opportunity employer committed to building a diverse and inclusive workplace.

Job posted by Applicant Pro

Seniority level:
Executive

Employment type:

Full‑time

Job function:
Management and Manufacturing

Industries:
Telecommunications