Team Lead, Retail

Team Lead – Root Retail Store

Join Roots as a Team Lead. This role links the leadership team and sales associates, assisting in operational functions of the store, motivating the team to exceed sales goals, and modeling exceptional customer service. Reporting directly to the Store Manager, the Team Lead supports and covers for the Store and Assistant Managers in their absence.

• Lead the team, establish expected selling and customer‑service behaviors to promote a positive in‑store experience.
• Manage POS operations, daily banking procedures, and timely reporting.
• Collaborate with store management to execute action plans that optimize results and ensure effective execution of all operational activities.
• Assist with associate onboarding and training; coach associates on customer‑service fundamentals and provide positive feedback.
• Resolve customer‑service matters, oversee tasks delegation for efficient store operations, and communicate performance feedback to management.
• Ensure scheduled breaks/meal periods are adhered to and all company policies, procedures and guidelines are followed.
• Perform opening and closing procedures and inventory duties as directed.

• 1+ years related experience in a retail apparel environment (luxury retail experience is a plus).
• Proven ability to successfully lead a sales team and be viewed as a leader among peers.
• Strong organization and problem‑solving skills.
• Passion for upholding an exceptional customer experience.
• Collaborative mindset with self‑motivation.
• Availability for varied weekly shifts, including weekends, closing and holidays.

• Build brand loyalty through excellent product knowledge and a customer‑obsessed selling culture.
• Contribute ideas and solutions to increase productivity and improve store operations.
• Assist management in new associate onboarding and training.
• Coaching associates on customer service fundamentals with positive feedback.
• Resolve customer‑service matters efficiently.
• Ensure team receives scheduled breaks/meal periods.
• Communicate performance feedback to store management.
• Maintain open outward communication on the sales floor.
• Ensure adherence to company policies, procedures and guidelines.
• Execute opening and closing procedures and inventory duties as directed.

Roots is not only a brand but a culture and lifestyle. We seek dynamic individuals who enjoy challenges and share our vision for a safer, cleaner, healthier planet. Roots values its people and offers growth opportunities and a collaborative environment where every team member can spread their roots.

We appreciate all applications, but we will contact only the most qualified candidates. Roots Corporation fosters inclusion and respect, is committed to accessible employment practices in compliance with the AODA, and accepts accommodation requests at any stage of the recruitment process.

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Information Technology
• Industries: Retail Apparel and Fashion