Educator | Niagara Outlet

Educator | Niagara Outlet

Join to apply for the Educator role s role is fundamental for providing world‑class customer service in our retail stores.

Educators are experts in creating an engaging guest experience, providing technical product education, and speaking authentically about our community and culture.

• Interact with guests to ensure a great experience in a manner that values their time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the product’s value and benefits.
• Facilitate a seamless end‑to‑end guest experience by conducting accurate, timely transactions and executing market‑relevant omnichannel programs (e.g., buy online/pickup in store, phone sales and ship‑from‑store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.
• Establish supportive and productive relationships with all team members.
• Collaborate to ensure optimal guest experience and support store operations.

• Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor, destock or relocate items) according to company standards.
• Use in‑store technology to support store operations and provide a positive guest experience.
• Perform cleaning tasks as needed throughout the shift to maintain a luxury environment.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, laws and regulations.

• Inclusion & Diversity:
  Creates/supports an inclusive environment that values and celebrates differences.
• Integrity/Honesty:
  Behaves in an honest, fair, and ethical manner.
• Guest
  
  Experience:
  
  Enjoys working and connecting with guests, understanding and helping them.
• Personal Responsibility:
  Accepts responsibility/accountability for actions; dependable.
• Self‑Awareness:
  Aware of how words or actions may be perceived or affect others.
• Collaboration & Teamwork:
  Works productively with others to achieve goals; seeks diverse perspectives.
• Enthusiasm:
  Is enthusiastic about one’s own work; looks for ways to make work fun and engaging.

• Must be legally authorized to work in the country where the store is located.
• Must be 18 years of age or older.
• Must have proof of the Right to Work and evidence of local legislative requirements (EMEA only).
• Must have the ability to travel to the assigned store using own transportation.

• Willing to work a flexible schedule including evenings, weekends, and holidays.

• Willing to work in an environment with bright lights and loud music.
• Willing to move through the store for most of a shift to help guests and accomplish work.
• Willing to move boxes weighing up to 30 lb (13.6 kg).
• Willing to work as part of a team and also complete some work independently.

• Education:
  
  High school diploma, GED, or equivalent.

• Base Pay Range: $19.25 – $22.15 /hour, subject to minimum wage in the location.
• Target Bonus: $2.00 /hour.
• Total Target Base Pay Range: $21.25 – $24.15 /hour.
• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top‑up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.

In keeping with our mission, please connect with us at  if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request.

Entry level

Full‑time

Education and Training

Retail