Quality Assurance Lead

At Commercial Cleaning Services we're on a mission to create clean, safe, and attractive environments where people can work, learn, and enjoy. With services across Canada, and over 1500 employees, we're committed to consistently deliver exceptional quality work.

As the Quality Assurance Lead, you will collaborate across Departments to ensure corporate and client standards are met.

The Quality Assurance Lead will report to the Quality Assurance and Compliance Manager and work out of our Corporate Head Office located in St. Catharines, ON. If you are self-motivated, open to learning new skills in a fast-paced environment, with strong computer and organizational skills, we invite you to apply today!

• Base salary of $55,000-$60,000
• Comprehensive employee benefit plan
• Opportunities for growth and development

Quality Assurance & Compliance

• Create, modify, and assign inspections and service requests within software systems, ensuring all relevant details are documented
• Follow up to address any delays or non-conformance issues, escalating as required
• Monitor progress and work with operations to ensure items are completed per internal and client requirements and schedules
• Support corporate quality assurance activities to ensure compliance with internal and regulatory standards, specifically ISO
• Support the QA And Compliance Department develop work plans, checklists and other materials that align with the Client's service requirements
• Create and communicate informative materials such as procedures, training documents, equipment labels, or other information related to service quality
• Work with QA and Compliance Department to support continuous improvement initiatives
• Maintain documents within internal databases, ensuring access to latest version and compliance with internal Document Control Policy

Client and Operations Support

• Maintain accurate records of client-specific requirements and communicate to relevant parties
• Provide administrative support to ensure adherence to client quality standards
• Run system reports and provide clear, concise reports to internal and external audiences
• Assist in the communication of CCS standards to internal and external audiences

• Post secondary education in Business or related field
• 3-5 years' experience in an office environment, preferably with experience in ISO certification
• Strong organizational skills, meticulous attention to detail and accuracy
• Strong written and verbal communication skills; multilingual an asset
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); comfort in learning new software systems
• Effective time management skills, staying on top of timelines and meeting deadlines
• Ability to work independently and collaboratively to meet shared goals
• Curious, quick learner, with strong problem-solving skills and interest in process and other improvements
• Ability to work in fast-paced environment by prioritising tasks and managing workload

Commercial Cleaning Services recognizes that strength as an organization comes from inclusion and diversity. Reasonable requests for accommodation throughout the recruitment and selection process will be considered in accordance with Provincial and Federal employment legislation. Applicants must be legally authorized to work in Canada, without sponsorship.

INDHP