Quality Assurance Lead

Position: Quality Assurance Lead (15-month contract)
Location: St. Catharines

At  Commercial Cleaning Services  we’re on a mission to create clean, safe, and attractive environments where people can work, learn, and enjoy. With services across Canada, and over 1500 employees, we’re committed to consistently deliver exceptional quality work.

As the  Quality Assurance Lead , you will collaborate across Departments to ensure corporate and client standards are met.

About the Position
The Quality Assurance Lead will report to the Quality Assurance and Compliance Manager and work out of our Corporate Head Office located in St. Catharines, ON. If you are self-motivated, open to learning new skills in a fast-paced environment, with strong computer and organizational skills, we invite you to apply today!

Base salary of $55,000-$60,000

Comprehensive employee benefit plan

Opportunities for growth and development

Job Duties
Quality Assurance & Compliance

Create, modify, and assign inspections and service requests within software systems, ensuring all relevant details are documented

Follow up to address any delays or non-conformance issues, escalating as required

Monitor progress and work with operations to ensure items are completed per internal and client requirements and schedules

Support corporate quality assurance activities to ensure compliance with internal and regulatory standards, specifically ISO

Support the QA And Compliance Department develop work plans, checklists and other materials that align with the Client’s service requirements

Create and communicate informative materials such as procedures, training documents, equipment labels, or other information related to service quality

Work with QA and Compliance Department to support continuous improvement initiatives

Maintain documents within internal databases, ensuring access to latest version and compliance with internal Document Control Policy

Client and Operations Support

Maintain accurate records of client-specific requirements and communicate to relevant parties

Provide administrative support to ensure adherence to client quality standards

Run system reports and provide clear, concise reports to internal and external audiences

Assist in the communication of CCS standards to internal and external audiences

Candidate Profile

Post secondary education in Business or related field

3-5 years’ experience in an office environment, preferably with experience in ISO certification

Strong organizational skills, meticulous attention to detail and accuracy

Strong written and verbal communication skills; multilingual an asset

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); comfort in learning new software systems

Effective time management skills, staying on top of timelines and meeting deadlines

Ability to work independently and collaboratively to meet shared goals

Curious, quick learner, with strong problem-solving skills and interest in process and other improvements

Ability to work in fast-paced environment by prioritising tasks and managing workload

Our Commitment to Inclusion
Commercial Cleaning Services recognizes that strength as an organization comes from inclusion and diversity. Reasonable requests for accommodation throughout the recruitment and selection process will be considered in accordance with Provincial and Federal employment legislation. Applicants must be legally authorized to work in Canada, without sponsorship.

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